Frost and Sullivan Confers the 2021 Customer Value Leadership Award on A10 Networks

Highlights –  

• Networks has been helping its clients overcome DDoS attacks and ensure the security of applications with the effective use of AI and ML technologies.
• Every year, Frost & Sullivan presents this award to the firm that exemplifies excellence in adopting strategies that proactively create value for its customers.

Frost & Sullivan recognized A10 Networks with the 2021 Customer Value Leadership Award for providing secured business applications for multi-cloud environments. This move was based on an analysis of the recent Global DDoS Mitigation Industry survey.

A10 Networks offers scalability to secure applications that allow companies and service providers to automate application management, gain detailed business performance insights, simplify multi-cloud complexity, and secure 5G networks.

A10 Networks is one of the most sought-after firms for businesses wanting to mitigate the risks of DDoS attacks. It has been growing enormously due to the digital transformation accelerated by the COVID-19 pandemic. A10 Networks has been helping its clients overcome DDoS attacks and ensure the security of applications with the effective use of Artificial Intelligence (AI) and Machine Learning (ML) technologies.

“A10 has invested in strengthening processes and increasing efficiency over the years and is now in a position to extend the accrued benefits to its customers. Its ability to scale and automate DDoS protection solutions reflects a commitment to its target market of those who operate large data centers, from service providers, gaming, large enterprises, universities, and more,” said Deepali Sathe, Senior Industry Analyst at Frost & Sullivan. ”The company harnesses the expertise of its employees and enables an environment to ensure that their innovative ideas and relevant initiatives are leveraged to enhance customer value.”

A10 Networks has a deep understanding of modern business needs that enables it to fulfill increasing customer demands. The company also strives to continuously evolve based on customer feedback. With a customer-centric approach, it offers excellent customer service that promises 24/7 support and quick response to any DDoS attack that could severely affect business performance.

The company is well-established in the market and has a strong presence in more than 117 countries. It deals with renowned customers such as Microsoft, Uber, Samsung, LinkedIn, Godaddy, UCLA, Comcast, and others.

“A deep understanding of customer challenges in dealing with DDoS mitigation and highly relevant solutions helped A10 enhance the customer experience. It continues to invest in innovative techniques to become the preferred option for large companies looking to mitigate DDoS attacks on a global scale and become a more recognized brand, rather than a best-kept secret,” noted Sathe. “A10 differentiates by providing a dedicated support hotline to experts assigned to its DDoS security incident response team (DSIRT) for its Thunder TPS customers, above and beyond regular support services. In the event of disruption despite the presence of a DDoS solution, DSIRT helps to diagnose, interpret, and stop an attack.”

Every year, Frost & Sullivan presents this award to the firm that exemplifies excellence in adopting strategies that proactively create value for its customers, intending to improve the return on investment that customers make in its services or goods. The award highlights A10 Networks’ distinct focus on increasing customer value beyond simply providing exceptional customer service, resulting in increased customer retention and client base expansion.

Frost & Sullivan Best Practices awards identify firms in various regional and global markets for having demonstrated outstanding achievement and superior performance in leadership, customer service, technological innovation, and strategic product development in various regional and global markets.

In order to find best practices in the sector, industry analysts evaluate market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.