Highlights:

  • AI’s tools, backed by Nvidia Corp., are well-designed for companies to build chatbots and AI virtual assistants that handle customer support tasks.
  • The recent update of Kore.AI’s XO platform will assist in efficient and open integration with global enterprise systems.

A provider of low-code Artificial Intelligence (AI) chatbot development tools, Kore.AI Inc., recently announced an important upgrade to its platform.

Its Experience Optimization Platform V10.0 revealed new capabilities to allow companies to leverage various kinds of large language models that power Open AI LLC’S ChatGPT. It will drastically help in simplifying the processes of designing, managing, and training virtual assistants.

Kore.AI’s tools, backed by Nvidia Corp., are well-designed for companies to build chatbots and AI virtual assistants that handle customer support tasks. The benefits of Kore.AI include its low-code tools, so users can build chatbots and other AI assistants using a visual dashboard that requires minimal coding. In conclusion, companies with low AI expertise can successfully build a chatbot and embed it into their customer-facing websites and applications. Interestingly, the required efforts reduce significantly.

Additionally, Kore.AI’s platform includes support for zero-shot and few-shot models. Companies can now utilize the power of generative AI and LLMs to create more capable chatbots than ever. LLMs and generative AI can be used to generate training data and test data, design conversations, and rewrite responses with emotions. LLM behind ChatGPT eliminates the need to find initial training data. This feature will minimize the efforts required to create intuitive and intelligent virtual assistants.

Chief Technology Officer of Kore.AI, Prasanna Kumar Arikala, said, “Generative AI models can come up with contextual content based on pre-trained data. These technologies greatly simplify the way virtual assistants are built and managed.”

Kore.AI’s recent update to its XO platform will assist in efficient and open integration with global enterprise systems. It will help businesses to deploy intelligent virtual assistants within them very easily. Currently, the count of pre-built integrations with typical enterprise applications is more than 100.

Also, the new addition of the conversation insight dashboard helps organizations better correlate insights with their AI chatbots’ conversations. To boost customer engagement and automate some business processes, those insights will help to make it easy.

Kore.AI Founder and Chief Executive Raj Koneru said, “Our customers have been deploying highly complex use cases involving voice automation, personalization, omnichannel experience, and fulfilment. This has underscored the need for a perpetual cycle of improvisation for virtual assistants in terms of ease of development, training, scalability, personalization and performance, which we have addressed with some of the industry-first innovations in V10.0.”