Highlights:

  • Re: infer users can deploy custom ML models to evaluate the documents and communications data produced each day by an organization.
  • The firm uses ML technology to mine context from communication messages and transform them into actionable data as quickly and accurately as possible.

UiPath, a leading corporate automation software company, recently announced that it has acquired Re: infer, a Natural Language Processing (NLP) start-up based in London that analyses unstructured documents and communications. Re: infer is an Artificial Intelligence (AI) technology company established in 2015 by PhD scientists working in the AI research lab at the University College London. The company uses Machine Learning (ML) technology to mine context from communication messages and transform them into actionable data as quickly and accurately as possible.

Ted Kummert, Executive Vice President, Products & Engineering at UiPath, said, “Automation and AI are a powerful and natural pair that together empower the vision of the fully automated enterprise. Our customers are awash in documents, communications, and data that they need to understand the meaning of and process efficiently. Combining Re: infer’s NLP technology with our Document Understanding and AI products expands the breadth of our current AI-powered automation capabilities and unlocks new automation opportunities for our customers.”

Re: infer users can deploy custom ML models to evaluate the documents and communications data produced each day by an organization – data previously lost or disregarded owing to limits in processing capabilities. Thanks to the no-code nature of their interface, business customers can train their own AI models, providing them with increased specificity and flexibility. Further, the self-learning capability helps enhance model accuracy to help customers locate bottlenecks and inefficiencies. Today, this allows many of the world’s major firms, including significant banking, insurance, and e-commerce organizations, to grow their services, enhance the customer experience, and drive process improvement. Some of the customers include Deutsche Bank, Hiscox Ltd., and Farfetch.

Marco Rodriguez, Head of Automation at Hiscox Ltd, said, “By using UiPath and Re: infer together, we have driven significant business impact through automation, enabling automated cataloguing, triaging, and responding to tens of thousands of email-based requests per month. With UiPath and Re: infer, our insurance brokers get instant, automated responses to email requests. Our service-level agreements have been reduced from days to hours, and we have true, organizational visibility into business conducted over email.”

Experts’ Take

“By using UiPath and Re: infer together, we have driven significant business impact through automation, enabling automated cataloguing, triaging, and responding to tens of thousands of email-based requests per month. With UiPath and Re: infer, our insurance brokers get instant, automated responses to email requests. Our service-level agreements have been reduced from days to hours, and we have true, organizational visibility into business conducted over email,” said Marco Rodriguez, Head of Automation at Hiscox Ltd.

“Businesses are increasingly turning to platforms that combine intelligent automation technologies and solutions to resolve entrenched business problems. Mining for value in the thousands of interactions between a business and its customers each day is an attractive proposition for organizations that want to enrich the customer experience, generate new revenue streams, and optimize operational efficiencies,” said Sneha Kapoor, Senior Research Manager, Analyst, and Technology Advisor for IDC Financial Insights.