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prominent retailer puts customer experience first, leading to record-breaking profits
Sponsored by:
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Published By:
Research Desk
Released:
Jan 18, 2022
With the huge increase in customer contacts during the pandemic, Halfords has been working to ensure that it can provide customers with the best possible customer experience. Halfords chose a…
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creating digital dna with microsoft teams
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Published By:
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Released:
Jan 18, 2022
COVID-19 aside, 2021 was the year of the platform for cloud communications and collaboration vendors. Beyond cost savings, customers want to use platforms because the uncertain economy and health environment…
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8×8 voice for microsoft teams
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Published By:
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Released:
Jan 18, 2022
Off the back of the COVID-19 pandemic and many employees having to work from home, organizations around the world are empowering employees to collaborate with Microsoft Teams. With the 8x8…
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unified communications buyer’s guide
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Published By:
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Released:
Jan 18, 2022
If you’re reading this, we’re willing to bet you’ve already made the decision to upgrade your communications platform to the cloud. No, not just upgrade it—transform it ready for the…
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operate from anywhere: the next evolution of remote work
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Published By:
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Released:
Jan 18, 2022
80% of Customer Service and Support leaders predict that the transition to work from home will have a lasting impact on the way contact centers operate. As many leaders find…
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how integrated communications drives disruption at a u.k. legal powerhouse
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Released:
Jan 18, 2022
Slater & Gordon is one of the U.K.’s largest law firms and is known for being customer-centric and technology-driven. If it was going to live up to that image after…
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solve for x: the cx.ex journal
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Published By:
Research Desk
Released:
Nov 22, 2021
Welcome to the second issue of Solve for X. First, let me say thank you. I am so thrilled with the response to our first issue and the notes we’ve…
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2021 state of business communications
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Published By:
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Released:
Nov 22, 2021
Businesses today are continuing to transform the way their employees, customers, and partners communicate. Longterm strategic plans are replacing pandemic-created, band-aid solutions, and most organizations are now utilizing some form…
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gartner magic quadrant for ucaas
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Published By:
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Released:
Nov 22, 2021
2021 marks the tenth year in a row that 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this recognition acknowledges…
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amazon web services and 8×8 operate together from anywhere
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Published By:
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Released:
Dec 13, 2020
If you know you need to do something to transform your communications, but aren’t sure what, you are having your “so now what?” moment. Speak with your trusted advisors or…
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