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Prominent Retailer puts Customer Experience First, Leading to Record-Breaking Profits

prominent retailer puts customer experience first, leading to record-breaking profits

Published By: Research Desk Released: Jan 18, 2022

With the huge increase in customer contacts during the pandemic, Halfords has been working to ensure that it can provide customers with the best possible customer experience. Halfords chose a…

Creating Digital DNA with Microsoft Teams

creating digital dna with microsoft teams

Published By: Research Desk Released: Jan 18, 2022

COVID-19 aside, 2021 was the year of the platform for cloud communications and collaboration vendors. Beyond cost savings, customers want to use platforms because the uncertain economy and health environment…

8×8 Voice for Microsoft Teams

8×8 voice for microsoft teams

Published By: Research Desk Released: Jan 18, 2022

Off the back of the COVID-19 pandemic and many employees having to work from home, organizations around the world are empowering employees to collaborate with Microsoft Teams. With the 8x8…

Unified Communications Buyer’s Guide

unified communications buyer’s guide

Published By: Research Desk Released: Jan 18, 2022

If you’re reading this, we’re willing to bet you’ve already made the decision to upgrade your communications platform to the cloud. No, not just upgrade it—transform it ready for the…

Operate From Anywhere: The Next Evolution of Remote Work

operate from anywhere: the next evolution of remote work

Published By: Research Desk Released: Jan 18, 2022

80% of Customer Service and Support leaders predict that the transition to work from home will have a lasting impact on the way contact centers operate. As many leaders find…

How Integrated Communications Drives Disruption at a U.K. Legal Powerhouse

how integrated communications drives disruption at a u.k. legal powerhouse

Published By: Research Desk Released: Jan 18, 2022

Slater & Gordon is one of the U.K.’s largest law firms and is known for being customer-centric and technology-driven. If it was going to live up to that image after…

Solve for X: The CX.EX Journal

solve for x: the cx.ex journal

Published By: Research Desk Released: Nov 22, 2021

Welcome to the second issue of Solve for X. First, let me say thank you. I am so thrilled with the response to our first issue and the notes we’ve…

2021 State of Business Communications

2021 state of business communications

Published By: Research Desk Released: Nov 22, 2021

Businesses today are continuing to transform the way their employees, customers, and partners communicate. Longterm strategic plans are replacing pandemic-created, band-aid solutions, and most organizations are now utilizing some form…

Gartner Magic Quadrant for UCaaS

gartner magic quadrant for ucaas

Published By: Research Desk Released: Nov 22, 2021

2021 marks the tenth year in a row that 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this recognition acknowledges…

Amazon Web Services and 8×8 Operate Together From Anywhere

amazon web services and 8×8 operate together from anywhere

Published By: Research Desk Released: Dec 13, 2020

If you know you need to do something to transform your communications, but aren’t sure what, you are having your “so now what?” moment. Speak with your trusted advisors or…

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