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Salesforce’s Einstein Copilot is Now Available with More Features
IBM Announces Acquisition of HashiCorp Inc. for USD 6.4 B
UK Inquired Microsoft and Amazon AI Partnerships on Merger
Nvidia Run:ai Acquisition Revolutionizes AI Performance Optimization
Microsoft Open-sources Pi-3 Mini Language Model to Outpace Meta’s Llama 2
Perplexity AI Secures USD 63M for Generative AI Search
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cbts
Whitepapers
cio’s definitive guide to creating the optimal remote work environment
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Jan 14, 2021
The speed and scale of pandemic-related workplace changes have not given employers much time to prepare their teams for a paradigm shift toward remote work. Now that work-fromhome is integrated…
Read more
10 tips for engaging new work-at-home agents
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Jan 06, 2021
Today’s contact centers require flexibility in how to deal with planned and unplanned events that have the potential to disrupt business continuity and impact the customer experience. Learn more about…
Read more
five9 fasttrack deployment
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Jan 06, 2021
A well thought out disaster recovery plan involves the ability to quickly deploy a remote workforce to keep your contact center online and your customers happy. Learn more about accelerating…
Read more
five9 gamification
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Jan 06, 2021
Essential training and everyday tasks completed through game-like activity make people more productive and happier at work. Reward continued learning and positive behavior change through gamification, which gets passed on…
Read more
now more than ever it is time to move your enterprise contact center to the cloud
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Jan 06, 2021
Customers notice when their experience with a company doesn’t measure up to the service they receive from other businesses. Whether they find themselves repeating their issue to an agent who…
Read more
setting up your remote workforce for success
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Jan 06, 2021
Keeping your contact center up and running during any type of natural disaster, crisis, or unplanned event is essential to ensure the continuity of your business. In emergency situations where…
Read more
ransomware security breach summary: food production
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Dec 04, 2020
CBTS provides ongoing monitoring and management for the client’s dedicated private cloud, including computer support, storage, networking backup and disaster recovery. In addition, to heighten the level of protection, CBTS…
Read more
managed threat detection and response
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Dec 04, 2020
Security is challenging and complex, and few organizations have the experts or infrastructure needed to properly protect their data. Hiring experienced security practitioners is an expensive endeavor and maintaining a…
Read more
virtual chief information security officer (ciso) services
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Dec 04, 2020
Building and maintaining a strong security program can be a daunting experience—especially with nobody at the helm. The unknowns dramatically outnumber the knowns. Hundreds of technical solutions promise a miracle…
Read more
global software company contracts with cbts for virtual ciso
Sponsored by:
CBTS
Published By:
Research Desk
Released:
Dec 04, 2020
In this case study you will learn about a client who is a multi-national global leader in software and customer communications management solutions, and one of the oldest and largest…
Read more
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