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aberdeen: aligning customer service strategy & technology
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Aberdeen Knowledge Brief: How to align service strategy & technology to fuel next-gen customer experiences. This document highlights the top objectives fueling the activities of modern day B2B service leaders.
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close the gap on customer insight
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Learn how you can deliver the quality experiences that ensure customers choose your company over competitors, so you're growing revenue opportunities while shrinking churn levels.
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no more status quo: five trends revolutionizing customer service
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Explore the five key trends that every technology leader needs to know in order to successfully position customer service as a central pillar of intelligent customer experience.
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five commerce trends technology leaders shouldn’t ignore
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Learn the top five B2B commerce trends - as predicted by commerce experts - that can help you unlock a more profitable, sustainable, and resilient future.
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cx and the cio: trends shaping industries in 2023 and beyond
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Explore the trends driving the future of customer experience (CX) and learn how technology leaders -- especially CIOs -- can future-proof the business by meeting the digital expectations of their…
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strategically aligning customer service with b2b business goals
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Now more than ever, customer service plays a critical role in your brand narrative, protecting your company’s reputation, generating new business models, and increasing customer lifetime value. This Harvard Business…
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oxford economics: embracing change – the quest to expand profitability drives e-comm...
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Read this report to learn how today’s B2B leaders are tapping e-commerce technology to navigate an economy transformed by better informed buyers and the lingering effects of a global pandemic.…
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five questions every cpo should be asking
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
If the procurement gaps uncovered recently haven’t inspired investment in digitizing procurement, what will? Get clarity by reviewing 5 key questions to see how you fare. Based on research findings,…
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idc bridge asset: secure the future: leveraging today’s insights for tomorrow’...
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Companies need to have a long-term strategy and plan to weather whatever disruption comes next. In this paper, we share takeaways and propose four key actions based on the four…
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lessons learned from the best run supply chain networks
Sponsored by:
SAP
Published By:
Research Desk
Released:
Sep 05, 2023
Disruption pushed many supply chains to the breaking point in recent years. Now many executives are working to reduce risk and add more business value — such as faster time…
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