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Microsoft Open-sources Pi-3 Mini Language Model to Outpace Meta’s Llama 2
Perplexity AI Secures USD 63M for Generative AI Search
The Potential HashiCorp Acquisition by IBM Could Boost Valuation
Salesforce Will Not Acquire Informatica, A Data Management Company
Zscaler ThreatLabz 2024 Phishing Report Flags AI's Role in Phishing
HR Software Maker Rippling People Center Funding Announcement of USD 200M
FPT NVIDIA Strategic Partnership for AI & Cloud Services
Red Hat Updates Trusted Software Supply Chain to Bolster Security
Aptos Labs Partners with Microsoft & SK Telecom for Blockchain Platform
Wiz Inc. Acquisition Negotiations to Buy Lacework for USD 150M- USD 200M
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Contact Center Whitepapers
guide to cutting costs with ooma sip trunking
Sponsored by:
Ooma
Published By:
Research Desk
Released:
Aug 22, 2023
Ooma SIP trunking solutions deliver internal, inbound, outbound, local and long distance calling with advanced voice capabilities for organizations using premises-based telephony equipment. Ooma provi...
Read more
secure and optimize your contact center with chromeos
Sponsored by:
Google
Published By:
Research Desk
Released:
Apr 17, 2023
Learn how ChromeOS helped these businesses shift their sales and customer support teams remote while creating a collaborative environment, boosting security and productivity while still providing the ...
Read more
the contact center and ai
Sponsored by:
Nice
Published By:
Research Desk
Released:
Sep 01, 2022
Contact centers have traditionally used interaction data to boost efficiency by managing costs and time, but so much more is possible. The missing element is now available: artificial intelligence (AI...
Read more
4 ways ai can help agencies provide unparalled service
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 10, 2022
One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government con...
Read more
3 steps to modernizing the government contact center
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Mar 10, 2022
Whether it’s a simple question or a complex issue, citizens expect to receive the same great customer experience from government agencies that they receive from the private sector. To resolve their ...
Read more
everest group peak matrix® for conversational ai technology vendors 2021
Sponsored by:
247.ai
Published By:
Research Desk
Released:
Feb 14, 2022
[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced today that Everest Group has positioned the organization in the Leader section of the PEAK M...
Read more
proactively address issues to create superior customer experiences
Sponsored by:
ServiceNow
Published By:
Research Desk
Released:
Jan 08, 2021
Proactive customer service reduces contact center volumes and results in a better customer experience. Instead of learning about problems from your customers, you can get ahead of issues. See how five...
Read more
ccw market study – future of the contact center: a forecast
Sponsored by:
ServiceNow
Published By:
Research Desk
Released:
Jan 08, 2021
See how leaders are changing the contact center, both strategically and tactically, following the events of 2020. This report uncovers the specific challenges companies face as they transform remote w...
Read more
reinventing the contact center
Sponsored by:
IBM
Published By:
Research Desk
Released:
Aug 01, 2020
Some contact centers have already deployed virtual agents and are thus better able to adjust quickly to changes in volume and new customer concerns. They can immediately scale operations to handle una...
Read more
contact center 2.0: the rise of collaborative contact centers
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Dec 23, 2019
Altimeter’s Brian Solis discusses the evolution of Contact Center 2.0, an integrated approach to UCaaS that brings experts and agents together to deliver modern, real-time customer experiences....
Read more
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