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customer satisfaction
customer satisfaction Whitepapers
customer success starts with chromeos
Sponsored by:
Google
Published By:
Research Desk
Released:
Apr 17, 2023
Improve customer satisfaction, increase agent productivity, and manage costs. ChromeOS helps agents resolve tickets quickly and accurately1—increasing customer satisfaction. With a better, more fami...
Read more
the business case for modernizing legacy applications
Sponsored by:
Google
Published By:
Research Desk
Released:
Sep 08, 2022
Cost reductions are only the beginning. Bringing your organization’s legacy applications up to date can also drive: Customer satisfaction Faster time to market Higher availability Bett...
Read more
three key benefits organizations achieve by prioritizing end-user device improvements
Sponsored by:
Dell
Published By:
Research Desk
Released:
Aug 17, 2022
ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over their organizations’ end-user device environment. The survey asked respondents how often...
Read more
embedded finance tracker: streamline b2b payments
Sponsored by:
Galileo
Published By:
Research Desk
Released:
Jun 17, 2022
Offer embedded finance options to meet customer expectations and gain a competitive edge Creating seamless and connected experiences demands a next-generation payment shift. According to a recen...
Read more
transform cx with ai and super agents
Sponsored by:
247.ai
Published By:
Research Desk
Released:
Feb 14, 2022
An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care. Check ou...
Read more
columbia sportswear enhances customer service, cuts costs with chatbot technology
Sponsored by:
247.ai
Published By:
Research Desk
Released:
Feb 14, 2022
Columbia Sportswear is on a mission to provide highly available, omnichannel support to its very engaged customer base. Gerry Woodbury, Columbia’s director of customer care, knew that a customer exp...
Read more
top 5 elementos clave con los que debe contar su plataforma de licenciamiento de software
Sponsored by:
Thales
Published By:
Research Desk
Released:
Dec 23, 2021
La solución ideal para gestionar el licenciamiento de software le ayudará a mejorar la eficacia operativa, atraer oportunidades para generar ingresos, obtener información significativa y mejorar el...
Read more
gartner magic quadranttm for cloud hcm suites for 1,000+ employee enterprises
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Dec 06, 2021
Oracle was named a Leader in 2021 Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises report. This is the sixth consecutive year Oracle has been named a Leader, and the fourth ...
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secure life science content in the cloud
Sponsored by:
Box Evergreen
Published By:
Research Desk
Released:
Nov 15, 2021
Staying safe with Box Security breaches are happening all the time — and the Life Science sector has been hit hard. Deloitte believes that cybercrime in Life Sciences can knock as much as 20% off...
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innovating to adapt to a post-pandemic world
Sponsored by:
Plume
Published By:
Research Desk
Released:
Nov 04, 2021
The International Finance Corporation expects CSPs to face uncertain growth and business development for the foreseeable future.1 Industry analysts have also downsized previous forecasts and predict s...
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