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Armis Inc. Acquires Silk Security Inc. in a Deal Worth USD 150 M
Vorlon Secures USD 15.7M to Address Third-party API Risks
Mistral AI to Raise USD 5 B in Valuation from the New Funding
EY Launches EY OpsChain Contract Manager Based on Ethereum
Microsoft Invests USD 1.5 B in G42, an AI Enterprise in the UAE
Document AI Startup Upstage Raises USD 72 M for Global Expansion
Rivos’s Start-up Capital Raises USD 250M+ In Funds
OpenAI Plans New Office in Tokyo and GPT-4 New Version for Japan
Samsung Secures USD 6.4B CHIPS Act Funds for Texas Chip Complex
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cx trends 2023: the rise of immersive experiences
Sponsored by:
Cloudfresh
Published By:
Research Desk
Released:
Jun 26, 2023
To say that the past three years have been transformative would be an exercise in understatement. From the initial shock waves of the pandemic to persistent economic uncertainty, businesses around the...
Read more
overcoming the top 5 challenges with innovative solutions
Sponsored by:
nasuni
Published By:
Research Desk
Released:
May 24, 2023
OVERCOMING THE TOP 5 CHALLENGES WITH INNOVATIVE SOLUTIONS B2B and wholesale sales comes with a unique set of challenges across sales, marketing, operations and IT departments. The elevated level of s...
Read more
secure and optimize your contact center with chromeos
Sponsored by:
Google
Published By:
Research Desk
Released:
Apr 17, 2023
Learn how ChromeOS helped these businesses shift their sales and customer support teams remote while creating a collaborative environment, boosting security and productivity while still providing the ...
Read more
the ultimate cx agent guide: how to be the ‘employer of choice’ and not an internet me...
Sponsored by:
NICE
Published By:
Research Desk
Released:
Nov 14, 2022
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment? Your customers using digital technology in daily life expect agents to be as digital fluent a...
Read more
the total economic impactâ„¢ of slack for sales teams
Sponsored by:
Slack
Published By:
Research Desk
Released:
Jul 01, 2022
Exceptional customer service teams deliver fast, frictionless solutions. Behind the scenes this often requires a feat of company-wide coordination. Agents must pull up account information for context,...
Read more
the total economic impactâ„¢ of slack for service teams
Sponsored by:
Slack
Published By:
Research Desk
Released:
Jun 28, 2022
Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting solutions. However, companies struggled to bridge the gap between the tools, informat...
Read more
modern incident response how our customers use slack for faster resolution, less stress ...
Sponsored by:
Slack
Published By:
Research Desk
Released:
Jun 28, 2022
The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or commo...
Read more
transportation & logistics: a changing landscape
Sponsored by:
PeakTech
Published By:
Research Desk
Released:
May 02, 2022
The unprecedented boom in ecommerce has triggered a series of repercussions across all industries as businesses look for innovative ways to keep up with customer demands. Transportation and Logistics ...
Read more
in business for you: make the most of your technology
Sponsored by:
Unit4
Published By:
Research Desk
Released:
Mar 31, 2022
Unit4 PSA: our funnel-to-cash practice management platform Service based businesses have a lot of things to keep track of – from prospects to opportunities, clients, projects, utilizati...
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schutz und optimierung ihres kundenservices mit chrome os
Sponsored by:
Google
Published By:
Research Desk
Released:
Mar 28, 2022
Im Feb 2021 berichtete McKinsey & Company, dass die Migration zu Cloud-Technologien um das 24-Fache gestiegen war. Bei neuen Servicetechnologien war ein Anstieg um das 27-Fache zu verzeichnen, und...
Read more
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