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Armis Inc. Acquires Silk Security Inc. in a Deal Worth USD 150 M
Vorlon Secures USD 15.7M to Address Third-party API Risks
Mistral AI to Raise USD 5 B in Valuation from the New Funding
EY Launches EY OpsChain Contract Manager Based on Ethereum
Microsoft Invests USD 1.5 B in G42, an AI Enterprise in the UAE
Document AI Startup Upstage Raises USD 72 M for Global Expansion
Rivos’s Start-up Capital Raises USD 250M+ In Funds
OpenAI Plans New Office in Tokyo and GPT-4 New Version for Japan
Samsung Secures USD 6.4B CHIPS Act Funds for Texas Chip Complex
Cyabra Exposes Intel Stock Manipulation Campaigns On X
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the modern customer journey: 10 surprising ways you can use text messaging
Sponsored by:
Podium
Published By:
Research Desk
Released:
Jul 13, 2021
The customer journey is paved with critical touchpoints. From discovery to purchase decision to referral, the opportunities to connect, convert, and create a relationship with your customers are frequ...
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strategies for advancing your customer engagement program with ai- enabled, analytics- dri...
Sponsored by:
NICE
Published By:
Research Desk
Released:
May 03, 2021
Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...
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acquire, retain & delight ott users
Sponsored by:
Vlocity
Published By:
Research Desk
Released:
Dec 21, 2020
How the Industry Cloud Can Transform Your Media & Entertainment Offering Your customers expect access to the media they want, at anytime, and on any device across all digital channels. Direct-t...
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creating a road map for edge optimization
Sponsored by:
Lumen (CenturyLink)
Published By:
Research Desk
Released:
Dec 09, 2020
Learn how assessing, deploying, and managing IT at the edge can help optimize data-driven business outcomes — from finding new revenue streams to supporting customer engagement....
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freshdesk omnichannel
Sponsored by:
Freshworks
Published By:
Research Desk
Released:
Nov 13, 2020
Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...
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2020 database strategies & contact acquisition survey report
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Jul 29, 2020
Modern marketing and sales teams are feeling the pressure to deliver seamless, authentic messaging to buyers at every point of their customer journey. As buyer expectations to receive this type of rel...
Read more
how zendesk use slack
Sponsored by:
Slack
Published By:
Research Desk
Released:
Mar 27, 2020
Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...
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salesforce field service lightning powerhome solar
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Dec 05, 2019
POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution th...
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the trailblazer’s guide to field service
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Dec 05, 2019
Everyone says customer expectations are getting higher each year. But you’ve probably noticed that people still appreciate the basics: fast scheduling, on-time arrival, personalized service, and fir...
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mobile workers become the face of brands
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Dec 05, 2019
Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies ...
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