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AI Chip Manufacturing Startup, Blaize Inc. Raises USD 106 M
NIST Launches NIST GenAI for Detecting AI-generated Content
GitHub Copilot Workspace to Transform Development Process
TSMC’s New Chipmaking Process Shows Power Distribution Technology
Carv Raises USD 10 M to Build Blockchain Data Layer for Gaming & AI
Dropzone AI Cybersecurity Funding Reaches USD 16.85M
Salesforce’s Einstein Copilot is Now Available with More Features
IBM Announces Acquisition of HashiCorp Inc. for USD 6.4 B
UK Inquired Microsoft and Amazon AI Partnerships on Merger
Nvidia Run:ai Acquisition Revolutionizes AI Performance Optimization
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the modern customer journey: 10 surprising ways you can use text messaging
Sponsored by:
Podium
Published By:
Research Desk
Released:
Jul 13, 2021
The customer journey is paved with critical touchpoints. From discovery to purchase decision to referral, the opportunities to connect, convert, and create a relationship with your customers are frequ...
Read more
strategies for advancing your customer engagement program with ai- enabled, analytics- dri...
Sponsored by:
NICE
Published By:
Research Desk
Released:
May 03, 2021
Customer experience is a top priority for businesses across industries. 1.Research shows that organizations that lead their industry in terms of c ustomer satisfaction grow revenues roughly 2.5 tim...
Read more
acquire, retain & delight ott users
Sponsored by:
Vlocity
Published By:
Research Desk
Released:
Dec 21, 2020
How the Industry Cloud Can Transform Your Media & Entertainment Offering Your customers expect access to the media they want, at anytime, and on any device across all digital channels. Direct-t...
Read more
creating a road map for edge optimization
Sponsored by:
Lumen (CenturyLink)
Published By:
Research Desk
Released:
Dec 09, 2020
Learn how assessing, deploying, and managing IT at the edge can help optimize data-driven business outcomes — from finding new revenue streams to supporting customer engagement....
Read more
freshdesk omnichannel
Sponsored by:
Freshworks
Published By:
Research Desk
Released:
Nov 13, 2020
Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...
Read more
2020 database strategies & contact acquisition survey report
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Jul 29, 2020
Modern marketing and sales teams are feeling the pressure to deliver seamless, authentic messaging to buyers at every point of their customer journey. As buyer expectations to receive this type of rel...
Read more
how zendesk use slack
Sponsored by:
Slack
Published By:
Research Desk
Released:
Mar 27, 2020
Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...
Read more
salesforce field service lightning powerhome solar
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Dec 05, 2019
POWERHOME Solar deployed the Salesforce Field Service Lightning (FSL) mobile application for communication with agents in the field to supplant a legacy customer relations management (CRM) solution th...
Read more
the trailblazer’s guide to field service
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Dec 05, 2019
Everyone says customer expectations are getting higher each year. But you’ve probably noticed that people still appreciate the basics: fast scheduling, on-time arrival, personalized service, and fir...
Read more
mobile workers become the face of brands
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Dec 05, 2019
Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies ...
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