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CX Whitepapers
transform cx with ai and super agents
Sponsored by:
247.ai
Published By:
Research Desk
Released:
Feb 14, 2022
An agent’s superpower is confidence, enabling them to excel in customer care. Super agents equipped with AI- powered solutions pave the best road to delivering excellent customer care. Check ou...
Read more
use a modern app platform and ai to deliver frictionless customer experiences
Sponsored by:
Bridge Partners
Published By:
Research Desk
Released:
Aug 25, 2021
For any business, the goal is to continue attracting new customers and retain existing ones, all the while ensuring increased customer satisfaction and revenue (not always in this order). Customer exp...
Read more
digital cx ebook: overcoming the barriers to a customer- first culture
Sponsored by:
OutSystems
Published By:
Research Desk
Released:
Jul 13, 2021
Building a ‘customer first’ culture is the #1 challenge of CX professionals, but the barriers to implementing this are considerable. With customer interactions now overwhelmingly online, CX profes...
Read more
driving customer- centricity withpurpose-built ai solutions for cx
Sponsored by:
NICE
Published By:
Research Desk
Released:
May 03, 2021
Customer experience (CX) matters more than ever – it has overtaken price and product as the key brand differentiator and now drives more than two-thirds of brand loyalty. As the sum of a customer’...
Read more
understanding the customer journey every step of the way
Sponsored by:
TTEC
Published By:
Research Desk
Released:
May 03, 2021
This strategy guide will help you earn loyalty and increase CLV through customer journey mapping. Many organizations think of their customer journeys as a collection of brand “touchpoints.” But, t...
Read more
cxaas: the future of customer experience
Sponsored by:
TTEC
Published By:
Research Desk
Released:
May 03, 2021
Learn how to craft agile CX that can adapt to rapid changes in customer behavior and technology. With digital service expected to increase by 40% this year, there’s no doubt that the nature of CX...
Read more
manual de experiencia del cliente
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Apr 15, 2021
Descubre cómo ofrecer una experiencia de cliente (CX) excepcional que te posicione para captar y mantener a más clientes. Lee el Manual de experiencia del cliente para explorar las tendencias que es...
Read more
streamlining the customer experience
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Nov 22, 2019
Enhance your Customer Experience Delivery Let’s just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the cust...
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6 reasons oracle cx is the right solution for your high-tech or manufacturing company
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Nov 19, 2019
Find out the 6 major benefits Oracle CX offers to high-technology and manufacturing companies....
Read more
infographic: are you missing the critical link in the customer experience chain?
Sponsored by:
lenovo
Published By:
Research Desk
Released:
Nov 19, 2019
All businesses make constant eorts today to improve their customer experience (CX) to drive revenue and profitability. There is, however, one vital link in the chain that is often ignored strong emplo...
Read more
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