CX Trends Whitepapers

cx trends 2023: healthcare

Sponsored by: Zendesk Published By: Research Desk Released: Oct 10, 2023

There has been one constant over the past three years, it’s change—how we work, live, and consume have all been radically transformed, and as a result, healthcare organizations have witnessed dram...

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cx trends 2023: the rise of immersive experiences

Sponsored by: Cloudfresh Published By: Research Desk Released: Jun 26, 2023

To say that the past three years have been transformative would be an exercise in understatement. From the initial shock waves of the pandemic to persistent economic uncertainty, businesses around the...

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cx trends 2022: industry insights technology

Sponsored by: Zendesk Published By: Research Desk Released: Mar 21, 2022

Delivering exceptional customer service can mean the difference between standing out or falling behind, but technology, software and telecommunication companies have to move quickly to avoid common tr...

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cx trends 2022: industry insights retail

Sponsored by: Zendesk Published By: Research Desk Released: Mar 21, 2022

Delivering exceptional customer service can mean the difference between standing out or falling behind, but retailers have to move quickly to avoid common traps that may derail their growth plans. ...

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2018 retail cx trends report

Sponsored by: InMoment Published By: Research Desk Released: Oct 24, 2019

InMoment surveyed 1,300 consumers in the United States to understand the state of trust and loyalty, as well as customer perception about retailers’ attempts to offer more experiences versus simple ...

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cx trends & technology guide: food retail industry edition

Sponsored by: Astute Solutions Published By: Research Desk Released: Feb 14, 2019

5 Key Customer Experience Trends   In a business where average profit margins range from 1 to 3%, food retailers (including groceries, mass merchandisers, drug stores, and convenience store...

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