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omnichannel
omnichannel Whitepapers
a practical reference for commercial life sciences teams navigating the omnichannel landsc...
Sponsored by:
Aktana
Published By:
Research Desk
Released:
Nov 13, 2023
Whether your go-to-market strategy leverages 5 channels or 15, effective omnichannel engagement should feel like a continuous conversation that’s tailored to individual preferences and needs. And...
Read more
a practical reference for enriching your medical affairs team with omnichannel intelligenc...
Sponsored by:
Aktana
Published By:
Research Desk
Released:
Nov 13, 2023
The channels that physicians and medical affairs teams use for scientific exchange have multiplied with the adoption of digital communication platforms. Personalization is now essential for preventing...
Read more
migrate to amazon connect in 10 simple steps
Sponsored by:
Cloudhesive
Published By:
Research Desk
Released:
Aug 22, 2022
Amazon Connect is an easy-to-use cloud contact center platform that provides omnichannel customer service on a pay-as-you-go pricing model. Additionally, Amazon Connect powers Salesforce Service Cloud...
Read more
returns benchmarks report: it’s time to ditch status-quo,one-size-fits-all returns.
Sponsored by:
Narvar
Published By:
Research Desk
Released:
Nov 19, 2021
Learn about the return policy trends of nearly 200 retailers, and dive into best-in- class examples that point to the future of online return policies. Download the report for: Today's return ...
Read more
how to succeed with omni-channel customer service
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 14, 2021
Delivering exceptional service across every interaction For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...
Read more
seamless orchestration: simplifying and delivering orders
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Jan 12, 2021
Seamless orchestration is all about simplifying ordering across channels to execute an effective omnichannel strategy. This knowledge brief from ARC Advisory Group explains why seamless, frictionless ...
Read more
freshdesk omnichannel
Sponsored by:
Freshworks
Published By:
Research Desk
Released:
Nov 13, 2020
Introducing Freshdesk Omnichannel, the leading customer service and engagement platform that brings people and bots together to delight customers at every touchpoint. Delivering a delightful custom...
Read more
you’ve uncovered the weak spots in your omnichannel approach: now what?
Sponsored by:
Comcast Business
Published By:
Research Desk
Released:
Sep 17, 2020
Read this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty....
Read more
how pfizer built an application network to accelerate innovation
Sponsored by:
MuleSoft
Published By:
Research Desk
Released:
Aug 06, 2020
Life sciences companies are facing increasing pressure to provide new products to market faster than ever before while adhering to the growing number of safety and regulatory needs. Pfizer, one of the...
Read more
journey mapping ebook: an outside-in approach to delivering great customer experiences
Sponsored by:
Genesys
Published By:
Research Desk
Released:
Jul 27, 2020
Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels – website, cal...
Read more
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