- Employers partner with 2nd.MD in an effort to meet the Triple Aim goals: better outcomes, improved healthcare experience and ultimately expect lower costs.
- Employee utilization of the program is impacted by incentives offered by the plan sponsor and robustness of communication efforts.
- A majority of participants engage with 2nd.MD in an effort to understand and treat their MSK or oncology diagnosis but also to understand and confirm treatment plans of complex cases.
- Embedding second opinion services in a plan sponsor’s overall benefits strategy will help foster a culture of health and ensure that the program is valued and used by employees.
- Programs with high user satisfaction and a focus on delivering an exceptional experience to users result in high continued usage.
- The use of and design of incentives is linked to higher registration and usage rates, higher savings, and higher employee satisfaction with the service.
ENGAGEMENT WITH SECOND OPINION SERVICES The Impact of Engagement Strategies on Utilization and Cost Savings
