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The 2021 CX Divide Retail

The 2021 CX Divide Retail

PegaSystems
Published by: Research Desk Released: Oct 22, 2021

The Australian energy landscape

While there is an abundance of energy providers for Australians to choose from, 6 in 10 households consider AGL, Origin, or Energy Australia as their main provider. On the whole, the industry achieves good customer satisfaction with 74% satisfaction – however, there is clearly room for improvement.

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