The Salesforce environment is no longer the sole domain of one person or one team. The clicks, not code movement has expanded the responsibility of platform configurations, app development plans, and releases of new features or capabilities across the business.
In today’s rapid-fire, quickly changing business environment, IT leaders and Salesforce administrators must work in concert with business units to ensure the apps they run in Salesforce perform as expected and can evolve and adapt with the demands of the business.