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8×8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach

8×8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach

8X8
Published by: Research Desk Released: Jul 11, 2019

This IDC white paper examines the challenges of competing based on customer experience and how enterprises can support and encourage interactions between customers and employees in a more contextually rich, integrated, and intelligent manner. It presents 8×8’s view of the enterprise engagement management landscape and evaluates the opportunities and challenges of 8×8’s Enterprise Engagement Management platform, a fully integrated cloud communications and cloud contact center (CCC) solution delivering exceptional employee and customer experiences.