Forrester: The Total Economic Impact of Salesforce Service Cloud

Forrester: The Total Economic Impact of Salesforce Service Cloud

Salesforce
Published by: Research Desk Released: Mar 23, 2022

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In a commissioned study conducted by Forrester Consulting on behalf of Salesforce, you’ll learn how Service Cloud helped companies:

  • Reroute up to 40% of customers to self-service or lower cost channels
  • Simplify technology administration costs
  • Increase customer retention