Introducing the Journey Excellence Score (JES)

Introducing the Journey Excellence Score (JES)

Published By: Research Desk Released: Jul 10, 2019

The Journey Excellence Score (JES) delivers on the promise of omnichannel analytics by combining hundreds of attributes from multi-touchpoint interactions with customer satisfaction survey responses and sentiment scores to evaluate the quality of the end-to-end customer journey.

See how JES can help you predict the likelihood of negative outcomes, quantify the quality of your customer journeys company-wide, and uncover specific areas to improve the customer experience.