In this ever-evolving technology landscape, managed service providers (MSPs) continue to play a pivotal role in supporting businesses worldwide. In 2023, Datto embarked on a journey to uncover the intricate narrative of MSPs by surveying 1,575 of these technology heroes globally. This survey aimed to learn more about their stories, understand their challenges and reveal their predictions for the year ahead.
The survey results highlighted several important findings. For the second year in a row, the survey emphasized the role competition plays for MSPs. In this fiercely competitive landscape, MSPs aren’t merely surviving — they are thriving. As the industry witnesses an influx of new players and opportunities, MSPs are harnessing this dynamism to innovate and grow at an unprecedented pace. With competition on the rise, a notable shift has occurred in MSP priorities. Delivering a memorable and positive customer experience now stands shoulder-to-shoulder with revenue growth as the top strategic priority.