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Modern incident response How our  customers use Slack for faster  resolution, less stress and fewer repeat  incidents

Modern incident response How our customers use Slack for faster resolution, less stress and fewer repeat incidents

Slack
Published by: Research Desk Released: Jun 28, 2022

The digital world is open 24/7. So it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, from broken code to site-wide outages.

The data analytics company Splunk reports that many companies experience incidents like these about five times a month, with each offense costing more than $100,000—and annual IT downtime costing enterprises $700 billion in lost productivity.

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