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The Path to CX Excellence for B2B Marketers

The Path to CX Excellence for B2B Marketers

Oracle
Published by: Research Desk Released: Oct 20, 2020

B2B marketers face a unique challenge, as B2B buyers now expect more of a B2C experience focused on digital, with more emotion, more in real time, and more social interactions. The current disruption has also seen a great deal of uncertainty and more and more people working from home.

How should B2B marketers adapt and respond?

They aim to collect real-time signals from their customers and use that data to create personalized experiences that build customer loyalty.

Find out how you can achieve:

  • Connected data across the customer lifecycle
  • Real-time personalization
  • Platform speed and scale

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