Today, 79% of high-performing customer service agents believe their role is more strategic than it was two years ago.* As the literal voice of your business, contact center agents have the power to shape customer experiences and impact revenue. And when contact center agents are engaged, motivated, and productive, they deliver a level of service that drives customer satisfaction, loyalty, and retention.
But customer expectations are rapidly evolving, and business leaders racing to keep up with new workforce dynamics. So how can you ensure your contact center is achieving peak productivity and delivering exceptional service and sales?
In The Ultimate Guide to Improving Contact Center Productivity eBook, you’ll discover 10 essential strategies for increasing agent productivity. From tried-and-true tactics like harnessing idle time and encouraging agent participation to more modern advances like leveraging AI and increasing agent autonomy, you’ll get actionable tips and takeaways you can implement at your contact center right away.
Download the eBook to get 10 innovative ways you can use to help engage and motivate your agents to perform at their peak.
*”State of Service”, Salesforce