Motomo

  • All
  • Cloud
    • Solutions
    • Virtualization
  • Data
    • Analytics
    • Big Data
    • Customer Data Platform
  • Digital
    • Digital Marketing
    • Social Media Marketing
  • Finance
    • Cost Management
    • Risk & Compliance
  • Human Resources
    • HR Solutions
    • Talent Management
  • IT Infra
    • App Management Solutions
    • Best Practices
    • Datacenter Solutions
    • Infra Solutions
    • Networking
    • Storage
    • Unified Communication
  • Mobility
  • Sales & Marketing
    • Customer Relationship Management
    • Sales Enablement
  • Security
  • Tech
    • Artificial Intelligence
    • Augmented Reality
    • Blockchain
    • Chatbots
    • Internet of Things
    • Machine Learning
    • Virtual Reality
The Total  Economic  Impact™ Of Slack  For  Service  Teams

The Total Economic Impact™ Of Slack For Service Teams

Slack
Published by: Research Desk Released: Jun 28, 2022

Prior to using Slack, these service teams relied on a large mix of ticketing tools, knowledge bases and reporting
solutions. However, companies struggled to bridge the gap between the tools, information and experts needed to

resolve customer issues and were looking for ways to improve their customer service, customer experience, cost efficiency and
their organisational culture.

The interviewees’ and survey respondents’ organisations deployed Slack for their service teams, instead of
alternative solutions, due to Slack’s flexibility, customisability with tool integrations onto the Slack platform and
enterprise-grade security. This resulted in significant benefits, as detailed in this case study. With Slack for their
service teams, organisations reduced the cost of customer service tickets, increased their revenue from improved
customer satisfaction and improved general productivity across the company.

Welcome Dear

Thank you for your interest and your registration with Teradata. Please confirm your e-mail address to complete your registration by clicking here

Yes, confirm my

By confirming this, you give Teradata your consent to send you information on our data analytics products and services or invitations to events and webinars by e-mail from time to time. You can revoke this consent at any time by clicking on the unsubscribe link at the bottom of each of our e-mails. We assure you that we treat your contact details with the utmost care. Detailed information on how we store and use your personal data or how you can exercise your rights regarding your personal data can be found in the global Teradata Privacy Policy.