The business of providing information and communications technology (ICT) integrations to the federal government has changed significantly over the past five years. Before the disruptions caused by the pandemic, federal government ICT requirements were well-understood. Most government departments were in the process of either starting or planning for a cloud-centric digital transformation that would enable more efficient operations and a more effective delivery of services to citizens. However, the onset of the pandemic derailed most of those plans when the key priority shifted to finding ways for government employees to continue to do their jobs remotely.
Today, operational changes introduced to mitigate the impact of the pandemic have created a need for more complex government ICT solutions. New deployments must leverage all the benefits cloud networking offers to address citizens service delivery expectations and support employee hybrid working. This has created significant challenges for system integrators. The scope of federal ICT projects continues to expand as government departments try to address the employee and citizen expectations. And new security, reliability and technical requirements must be met to provide ICT solutions that support continuously evolving distributed network needs.