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Customer Experience (CX): Data-Driven Activation Guide and Category Report

customer experience (cx): data-driven activation guide and category report

Published By: Research Desk Released: Mar 01, 2023

Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor ...

The data-driven enterprise

the data-driven enterprise

Published By: Research Desk Released: Jan 03, 2023

Three Key Benefits Organizations Achieve by Prioritizing End-user Device Improvements

three key benefits organizations achieve by prioritizing end-user device improvements

Published By: Research Desk Released: Aug 17, 2022

ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over their organizations’ end-user device environment. The survey asked respondents how often...

Reinventing work in development teams How software teams use Slack to stay productive and engaged in a WFH world

reinventing work in development teams how software teams use slack to stay productive an...

Published By: Research Desk Released: Jun 28, 2022

Five themes dominate the new world of work What makes this a good time to consider Slack? Throughout 2020, we talked to business and IT leaders about how their world was changing and what comes next f...

Where did the ‘Human’ in Human Touch go?

where did the ‘human’ in human touch go?

Published By: Research Desk Released: Jun 27, 2022

To thrive, every company must become an empathetic, human-centred organisation. Data, strategy, product, talent, will all have little impact if businesses, at their core, are not led and driven by ...

Customer retention today: What you need to be doing

customer retention today: what you need to be doing

Published By: Research Desk Released: Jun 27, 2022

Brand loyalty was tough before, but it’s been even tougher in recent years. Competition has never been greater and since COVID, the bar has been raised significantly. If customer experience (CX) ...

Gain the Self-Sufficiency to Produce a Personalized, Omnichannel Customer Journey

gain the self-sufficiency to produce a personalized, omnichannel customer journey

Published By: Research Desk Released: May 09, 2022

The implementation service for the SAP® Emarsys® Customer Engagement solution bridges the gap between implemen- tation planning and the ability to scale online and offline customer experiences se...

Die Macht der Emotionen im Kunden-service

die macht der emotionen im kunden-service

Published By: Research Desk Released: Apr 25, 2022

Im Zentrum der meisten Kundenserviceprozesse gibt es eine Lücke: den Kunden. Sogar Marken, die einen guten igitalen Kundenservice leisten, legen einen so großen Wert auf Geschwindigkeit und Technolo...

The UK Contact Centre Decision- Makers’ Guide 2022

the uk contact centre decision- makers’ guide 2022

Published By: Research Desk Released: Apr 25, 2022

ContactBabel’s “UK Contact Centre Decision-Maker’s Guide 2022” is the 19th annual edition of the UK’s largest study of contact centres, based on interviews with over 200 UK contact centres, ...

Reinventing Work in Development Teams How Software Teams use Slack to Stay Productive and Engaged in a WFH World

reinventing work in development teams how software teams use slack to stay productive and ...

Published By: Research Desk Released: Apr 21, 2022

Five themes dominate the new world of work What makes this a good time to consider Slack? Throughout 2020, we talked to business and IT leaders about how their world was changing and what comes nex...

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