CRM (Customer Relationship Management) Whitepapers Downloads for Free | DemandTalk

The Retailer’s Guide to Curbside Commerce

the retailer’s guide to curbside commerce

Published By: Research Desk Released: Jul 09, 2021

5 Steps to Executing Seamless Curbside Pickup Using Text Messaging 87% of consumers want brands to continue offering curbside pickup options. As consumers become increasingly more cautious about cl...

Frontier Airlines – Improved Online Customer Experience and Decreased Negative Feedback by 70%

frontier airlines – improved online customer experience and decreased negative feedb...

Published By: Research Desk Released: Jul 09, 2021

Frontier Airlines believes travel should be for everyone. Low fares allow people to travel more often, see new places, connect with family and loved ones and develop business opportunities. Headquarte...

The Lego Group Drives Continuous Improvement Using Feedback

the lego group drives continuous improvement using feedback

Published By: Research Desk Released: Jul 09, 2021

The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use ...

3 Steps to Winning with Customer Experience

3 steps to winning with customer experience

Published By: Research Desk Released: Jul 09, 2021

How to navigate through the winds of change Customer experience is fundamentally shifting how patients approach their care and the way physicians and pharmacists adapt to meet those needs Read m...

Do Better with Behavioral Targeting

do better with behavioral targeting

Published By: Research Desk Released: Jul 01, 2021

Your business needs behavioral targeting — here’s why. Create closer customer connections with behavioral data. Seventy percent of consumers look for brands to automatically adjust content a...

How Strategic CFOs Respond, Recover and Reimagine

how strategic cfos respond, recover and reimagine

Published By: Research Desk Released: Jul 01, 2021

With the unpredictable changes brought on by the pandemic, this year was undeniably hard for organisations of all kinds and sizes. While many businesses struggled to find their footing, the continued ...

How To Strengthen Your Customer Relationship With Opti-Channel

how to strengthen your customer relationship with opti-channel

Published By: Research Desk Released: Jun 15, 2021

Just when you thought you’ve heard all there is to hear about customer communications, new terms emerge. What exactly is omnichannel? How can it grow into opti-channel? How do they both relate to di...

Retail’s New Frontline Playbook: 6 Ways To Engage And Empower Your Associates

retail’s new frontline playbook: 6 ways to engage and empower your associates

Published By: Research Desk Released: Jun 09, 2021

The COVID-19 pandemic was a significant learning experience for retail leaders. They learned how to adapt their business models, reimagine customer experiences and pivot their strategies to align with...

BloxOne® DDI Helps Global Video Giant Ensure That Its Customers Enjoy Unlimited, Ad-free Streaming

bloxone® ddi helps global video giant ensure that its customers enjoy unlimited, ad-free ...

Published By: Research Desk Released: May 31, 2021

The primary business of this U.S.-based media service provider and production company is a subscription-based streaming service, which offers an online library of films and television programs, includ...

The 2021 Modern Small Business Playbook

the 2021 modern small business playbook

Published By: Research Desk Released: May 25, 2021

No matter where you are in the digital transformation race, when it comes to beating the competition, you've got to level the playing field. How? By modernizing your business with the right tools t...

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