CRM (Customer Relationship Management) Whitepapers Downloads for Free | DemandTalk

Keeping Tax Exempt Customers Happy

keeping tax exempt customers happy

Published By: Research Desk Released: Sep 13, 2020

Businesses rarely consider exemption certificate management as an area of improvement for customer experience, customer retention, and profitability and often underestimate the complexity exemption do...

Building Better Experiences (and Bigger Profits)

building better experiences (and bigger profits)

Published By: Research Desk Released: Sep 04, 2020

Winning B2B commerce experiences start with the customer. Customer expectations are evolving fast in the B2B market. Long-term growth requires investment in the future, and seamless and intuitive c...

USING HEALTH ASSESSMENTS TO IMPROVE MEMBER DATA AND DRIVE BETTER OUTCOMES

using health assessments to improve member data and drive better outcomes

Published By: Research Desk Released: Sep 03, 2020

Before you kick off a Health Assessment initiative, check out these best practices that have helped many of our clients optimize their risk adjustment and quality efforts. To make the most out of y...

451: The Right Observability Tool Improves Customer Experience, and the Bottom Line

451: the right observability tool improves customer experience, and the bottom line

Published By: Research Desk Released: Aug 27, 2020

Application performance has always been important. Uncertain market conditions and the accelerated shift to digital business have elevated performance to be a top imperative for most organizations. Su...

Modernize for CX with Red Hat

modernize for cx with red hat

Published By: Research Desk Released: Jul 30, 2020

Businesses seek to benefit from every customer interaction with a real-time personalized experience acrosstheir marketing, customer servicing, fraud, and business operations teams. At the heart of the...

The complete guide to customer experience in 2020

the complete guide to customer experience in 2020

Published By: Research Desk Released: Jul 27, 2020

The best businesses are those who are able to consistently deliver fantastic customer experiences. Here's how you can improve customer experience and be the obvious choice in your area. In this ebo...

Six Steps to Drive Your Process Center of Excellence to Success

six steps to drive your process center of excellence to success

Published By: Research Desk Released: Jul 27, 2020

W. Edwards Deming famously said, “If you can’t describe what you are doing as a process, you don’t know what you’re doing,” How well does your organization run today? Are your business pr...

FORRESTER REPORT

forrester report

Published By: Research Desk Released: Jul 25, 2020

Ensuring your agents have the right tools is key to bringing human connection to the contact center — and truly understanding your customers’ problems. Knowing and connecting with your customers w...

Service KPIs: 18 Things to Consider

service kpis: 18 things to consider

Published By: Research Desk Released: Jul 23, 2020

Key performance indicators (KPIs) may have many different names (objectives, metrics, targets or personal goals) and they can be either a framework to customer service success or a ball and chain whic...

Three ways to boost customer experience across the 5G FWA journey

three ways to boost customer experience across the 5g fwa journey

Published By: Research Desk Released: Jul 23, 2020

This paper discusses the challenges and opportunities in implementing 5G FWA services from a customer experience perspective. It includes ways to improve customer experience from targeting the right s...

Our Brands