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Entity Data Management Best Practices

entity data management best practices

Published By: Research Desk Released: Jul 30, 2020

The beauty of today’s technology is the number of insights it can give us about anything and everything. In the case of business operations, we can get data on all manner of processes, from financia...

Blueprints for Success: How Forward-Thinking Organizations Bring Data to Every Action

blueprints for success: how forward-thinking organizations bring data to every action

Published By: Research Desk Released: Jul 28, 2020

Today’s most innovative organizations are using data to unlock new insights, empower more teams and ignite action across the enterprise. By bringing data to more questions and decisions, these forwa...

The Seven Essential Capabilities of an Analytics-Driven SIEM

the seven essential capabilities of an analytics-driven siem

Published By: Research Desk Released: Jul 28, 2020

SIEM (security information and event management) software offers a lot of promise, but legacy SIEMs simply can't keep up with the rate and sophistication of today's cyberattacks. Organizations today r...

How To Manage An Internal Investigation

how to manage an internal investigation

Published By: Research Desk Released: Jul 27, 2020

Internal investigations can be daunting. The matters are often highly sensitive, time is critical, and there is no room for error. Organizations should respond to investigations in a way ...

Customer Journey Mapping

customer journey mapping

Published By: Research Desk Released: Jul 27, 2020

Customers engage with your company for a variety of reasons such as buying your product, onboarding, or getting support. Each of these is a journey which may involve multiple channels – website, cal...

Building a competitive advantage through customer experience

building a competitive advantage through customer experience

Published By: Research Desk Released: Jul 27, 2020

Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel...

Customer service best practices

customer service best practices

Published By: Research Desk Released: Jul 27, 2020

Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attr...

call center migration playbook

call center migration playbook

Published By: Research Desk Released: Jul 27, 2020

Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of mig...

From Oil and Water to Business Gold: When CFOs and CMOs Align Through Data

from oil and water to business gold: when cfos and cmos align through data

Published By: Research Desk Released: Jul 26, 2020

What can help CMOs and CFOs bridge the gap and merge their agendas? The answer lies in data and analytics. Smart CMOs and CFOs find more potential revenue from existing customers through data and anal...

Driving Forces For Taking Analytics into the Cloud

driving forces for taking analytics into the cloud

Published By: Research Desk Released: Jul 26, 2020

More and more analytic ecosystems are making their way into the cloud. The opportunities for increased agility and the ability to reap benefits of extreme elasticity are compelling. When making the...

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