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The 2021 CX Divide Telecommunications

the 2021 cx divide telecommunications

Published By: Research Desk Released: Oct 14, 2021

Why customers matter more than ever While changing telecommunications (telco) providers can be an arduous process, it is set to become easier when the consumer data right (CDR) legislation is rol...

How to succeed with omni-channel customer service

how to succeed with omni-channel customer service

Published By: Research Desk Released: Oct 14, 2021

Delivering exceptional service across every interaction For more than a decade, nearly every enterprise has been striving to achieve omni-channel service: to deliver engaging customer service tha...

CMO Playbook: Customer Retention

cmo playbook: customer retention

Published By: Research Desk Released: Oct 13, 2021

Even before the outbreak of the COVID-19 pandemic, the way customers interacted with businesses was already undergoing several changes. Eventually, the pandemic led to an unavoidable shift to a low-co...

Beyond CRM: The CFO’s Guide to Driving Sales Revenue and Reducing Sales Costs

beyond crm: the cfo’s guide to driving sales revenue and reducing sales costs

Published By: Research Desk Released: Oct 06, 2021

With remote selling and digital experiences becoming the primary way of engaging with customers, updating your customer relationship management (CRM) solution is more important than ever. Learn how to...

Streamline Account Opening & Onboarding in Financial Services

streamline account opening & onboarding in financial services

Published By: Research Desk Released: Oct 05, 2021

Onboarding new customers in banking involves long processes that span across days and involve activities like information gathering, completing the application, verifying identity, printing or emailin...

Services à distance : moderniser vos opérations avec la réalité mixte

services à distance : moderniser vos opérations avec la réalité mixte

Published By: Research Desk Released: Sep 30, 2021

Découvrez comment maintenir des niveaux élevés de service, même en cas de crise. Avec Dynamics 365 Remote Assist, Dynamics 365 Field Service et Dynamics 365 Guides, les équipes de terrain peuv...

CPG Solution Brief

cpg solution brief

Published By: Research Desk Released: Sep 23, 2021

The CPG industry is experiencing a once-in-a-generation transformation driven by a massive move to ecommerce, the exposed fragility of supply chains and logistics, new entrants and competitors, and th...

Dentsu Case Study

dentsu case study

Published By: Research Desk Released: Sep 23, 2021

Dentsu chose FortressIQ due to its uniquely differentiated product and cutting-edge process insights discovery, which is used to automatically discover and map various business processes. Those insigh...

Retail Solution Brief

retail solution brief

Published By: Research Desk Released: Sep 23, 2021

The retail industry is experiencing a once-in-a-generation transformation driven by global disruptions. But, only those retailers that understand how their business works today will emerge in a strong...

Ripples Become Waves: The New Normal Of Supply Chain and Logistics Disruptions

ripples become waves: the new normal of supply chain and logistics disruptions

Published By: Research Desk Released: Sep 23, 2021

Supply chain and logistics sit at the intersection of major economic and societal trends, such as rapid urbanization and e-commerce growth. Your customers compound the challenges by constantly demandi...

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