Highlights

  • The overall objective of this partnership is to accelerate digital transformation and consolidation of all communications.
  • Both companies will work together to centralize all communication, collaboration, and working tools onto one system.

Dialpad, Inc, an industry leader in AI-powered communication and collaboration solutions for businesses of all sizes, announced an expanded strategic and joint go-to-market partnership with Google Cloud. The objective behind the partnership is to accelerate the digital transformation process for businesses worldwide. Dialpad is the latest one to join Google Cloud as an Independent Software Vendor (ISV) partner giving unified communications and contact center solutions on Google Cloud Marketplace.

Together Dialpad and Google Cloud will help businesses accelerate cloud transitions, allowing them to consolidate all their communications, collaboration, and working tools into one system and further ease the shift to hybrid work. With the partnership, it will be easy for the business community to rapidly adopt hybrid work models. As businesses adapt to flexible work environments, Dialpad’s TrueCaaSTM solution meets the evolving needs of global businesses and distributed workforces with its contact center and single business communication solution.

A 2020 report from Goldman Sachs stated that approximately 80% of 450M global enterprise telephony seats are still on-premises. Due to this reliance on legacy platforms, along with a rise in usage of cloud-based video conferencing and messaging applications, the employee user experience is often a disparate collection of siloed communication tools. Employees are often swamped by the proliferation of new products and the corresponding learning curve involved, resulting in “app overload.” As a solution, the business community is rapidly shifting to solution consolidation on one of two leading platforms. This new partnership between Google Cloud and Dialpad streamlines the digital transformation process while seamlessly integrating Dialpad’s unified communications platform with AI at its core.

Experts’ view

“Hybrid work means that businesses must enable reliable, seamless communications with customers and within their own teams,” said Pallab Deb, Director, Application ISV Partnerships at Google Cloud. “By bringing its popular communications platform to Google Cloud, Dialpad is enabling customers to deploy its capabilities at a global scale on trusted infrastructure. We’re excited to support Dialpad’s growth and to work together to help businesses digitally transform their communications systems.”

“Dialpad is the world’s most advanced AI-powered communications, collaboration, and contact center platform, providing cloud-native solutions that enable more efficient and effective conversations through one unified and centralized experience,” said Craig Walker, CEO and Founder of Dialpad. “Dialpad is thrilled to partner with Google Cloud to transform how the world works together through cloud flexibility and a unified approach to business communications, collaboration, and customer experience.”

“With extraordinary foresight, Dialpad has built an elegant and unified solution perfectly suited to what has become the new business reality of work-from-anywhere,” said Rich Miner, GV Board Member, Co-founder of Android. “Dialpad understands what it takes to develop an innovative cloud platform and Google has long recognized the Dialpad team as visionary developers and product executors. Dialpad’s enterprise-grade, UCaaS-CCaaS combined solution paired with Google Cloud is a powerhouse combination poised to redefine the communications industry.”