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Customer Engagement
Customer Engagement Whitepapers
the future of customer engagement
Sponsored by:
bold360
Published By:
Research Desk
Released:
Feb 03, 2020
Your CRM isn’t the solution to customer engagement One would think that with so much customer data available, in so many places, companies would know exactly how and where to engage with their cu...
Read more
modernize retail customer engagement with apis
Sponsored by:
mulesoft
Published By:
Research Desk
Released:
Jan 24, 2020
eCommerce offers consumers new ways to interact with traditional retailers, resulting in changed consumer preferences – 63% of customers today would switch brands for a better connected experience, ...
Read more
aiops done right ebook
Sponsored by:
Dynatrace
Published By:
Research Desk
Released:
Jan 15, 2020
Automating the Next Generation of Enterprise Software As today’s enterprise systems increase in size, the benefits of digitization and cloud computing go hand in hand with technological complexit...
Read more
bridging the gap between legacy and multicloud
Sponsored by:
IBM
Published By:
Research Desk
Released:
Jan 03, 2020
IT Organizations are struggling with their ability to transition to the cloud to drive innovation and improve customer engagement while supporting mission critical legacy applications. But the key to ...
Read more
planning the key to success
Sponsored by:
Ingenico
Published By:
Research Desk
Released:
Dec 10, 2019
For online retailers there has never been a better time to engage consumers to reach peak sales days, especially for customers who are cross-border shopping. If the customer experience is good, consum...
Read more
2019 marketing benchmark report
Sponsored by:
Look Listen
Published By:
Research Desk
Released:
Nov 25, 2019
Email and mobile metrics for smarter marketing. Data is the lifeblood of successful marketing. Companies that can harness the power of data are tomorrow’s winners. At Acoustic, we believe deeply ...
Read more
bundled customer interest digital advertising media and html5
Sponsored by:
Intel
Published By:
Research Desk
Released:
Nov 06, 2019
When asked which generation of customers will visit in-patient shops more than once a week, you're probably thinking, "The Baby Boomers". In this case you are wrong. As quote...
Read more
the future of customer engagement
Sponsored by:
LogMeIn + Bold360
Published By:
Research Desk
Released:
Oct 24, 2019
Before the 1990s, everything companies knew about their customers was stored in one or more central locations: lists, spreadsheets, or databases. Only a limited number of people had access to the data...
Read more
draw up deep waters: 7 steps to creating a customer-first culture
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Oct 14, 2019
In order to succeed in today’s digital world, you need to “draw up” the data that makes those assets most useful to your customers, creating “customer-first” experiences that put their needs...
Read more
the enterprise guide to surviving extinction: why customer experience is the single most ...
Sponsored by:
usermind
Published By:
Research Desk
Released:
Jul 18, 2019
It is no secret that markets are changing. Customers today care less about corporate brand marketing and long-term institutional presence. Instead, they are making buying decisions based on new compet...
Read more
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