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conversational ai for consumer goods: embracing a new era of customer experience
Sponsored by:
Cognigy
Published By:
Research Desk
Released:
Feb 01, 2022
Download your free whitepaper and learn how to enhance your customer experience The consumer packaged goods (CPG) industry is rapidly evolving and innovating to meet consumers’ new and heightened...
Read more
total cost of ownership study
Sponsored by:
Plume
Published By:
Research Desk
Released:
Nov 04, 2021
To better understand the benefits and costs associated with a cloud-based CEM system, a complete total cost of ownership study was completed to measure the benefits and draw conclusions about the pref...
Read more
let’s get phygital: 3 ways finance can lead retail growth
Sponsored by:
Oracle
Published By:
Research Desk
Released:
Sep 15, 2021
The blending of online customer service with the physical, offline experience is known as phygital, and it is where retail is heading. Information technology and personalization (increasingly powered ...
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what every business needs to consider for amazing customer service
Sponsored by:
Avaya
Published By:
Research Desk
Released:
Jun 01, 2021
Not too long ago, there were two primary modes of communication for customer service: phone and fax. Today, the list is endless: voice, live chat, email, SMS, social media. Customers are also increasi...
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comment étendre la capacité du service client pour l’avenir
Sponsored by:
ServiceNow
Published By:
Research Desk
Released:
Mar 06, 2021
Découvrez six bonnes pratiques utilisées par les leaders du service client pour traiter instantanément les demandes courantes des clients lorsque l’imprévu se produit. Découvrez comment : G�...
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comment organiser une exploitation des services résiliente en cas de circonstances impré...
Sponsored by:
ServiceNow
Published By:
Research Desk
Released:
Mar 06, 2021
Découvrez six bonnes pratiques des leaders du service client et des opérations pour offrir une expérience utilisateur cohérente, même lorsque l’imprévu se produit. Découvrez comment : Éli...
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blended agents: blending digital channels and voice in the modern contact center
Sponsored by:
Upland Software
Published By:
Research Desk
Released:
Feb 18, 2021
While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...
Read more
blended agents: blending digital channels and voice in the modern contact center
Sponsored by:
Upland Software
Published By:
Research Desk
Released:
Feb 18, 2021
While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...
Read more
blended agents: blending digital channels and voice in the modern contact center
Sponsored by:
Upland Software
Published By:
Research Desk
Released:
Feb 17, 2021
While many businesses have built their brand identities and reputations around providing outstanding customer service, the importance of doing so is rising to new heights. New customer expectations ar...
Read more
retailer power increased productivity for customer service & securely transfers custom...
Sponsored by:
Laplink
Published By:
Research Desk
Released:
Jan 16, 2021
Nordic region consumer electronics giant uses PCmover to save time and money when migrating customer data from old computers to new ones....
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