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IBM Announces Acquisition of HashiCorp Inc. for USD 6.4 B
UK Inquired Microsoft and Amazon AI Partnerships on Merger
Nvidia Run:ai Acquisition Revolutionizes AI Performance Optimization
Microsoft Open-sources Pi-3 Mini Language Model to Outpace Meta’s Llama 2
Perplexity AI Secures USD 63M for Generative AI Search
The Potential HashiCorp Acquisition by IBM Could Boost Valuation
Salesforce Will Not Acquire Informatica, A Data Management Company
Zscaler ThreatLabz 2024 Phishing Report Flags AI's Role in Phishing
HR Software Maker Rippling People Center Funding Announcement of USD 200M
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Service Whitepapers
life science + cx: the impact of customer service
Sponsored by:
zendesk
Published By:
Research Desk
Released:
Dec 01, 2023
Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To gr...
Read more
state of service report, fifth edition
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Aug 03, 2023
For the fifth edition of our “State of Service” report, Salesforce Research surveyed 8,050 customer service professionals to determine: • How service organizations continue to adapt to an ever m...
Read more
mike more miles and true test
Sponsored by:
Interstate Batteries
Published By:
Research Desk
Released:
May 08, 2023
“The True Test program along with designated Battery Captains in our shops has doubled our sales in one year.” Mike More Miles realized that we were not reaching our potential in our battery bu...
Read more
dell pc as a service
Sponsored by:
dell
Published By:
Research Desk
Released:
Apr 12, 2023
Making employee experience a priority for the business is not new, but what is different now is that in order to stay competitive and retain and attract the best talent, employee experience has to bec...
Read more
businesses have saved 27% in support costs with service cloud.
Sponsored by:
Salesforce
Published By:
Research Desk
Released:
Apr 08, 2023
Try our value calculator to see how much Service Cloud can save you. Estimate how much value Service Cloud can provide based on your organization, number of agents, and more. Find out how much Serv...
Read more
creating customer- centric service with ai and automation
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 13, 2021
Change is the only constant The saying “the only thing that is constant is change” dates back to the ancient Greeks. And while this phrase may feel overused, it’s perhaps never been more true...
Read more
achieving digital customer service transformation
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 13, 2021
We are at a moment of unique opportunity for customer experience leaders. Nearly every business is striving for customer centricity to better differentiate and retain valued customers. And today, new ...
Read more
6 steps to simplifying service
Sponsored by:
PegaSystems
Published By:
Research Desk
Released:
Oct 13, 2021
Let’s face it, achieving frictionless service isn’t easy. With an ever-increasing number of channels available and rapidly shifting expectations, service is often filled with complexity. A new ...
Read more
how to keep your digital services up and running 24/7
Sponsored by:
ServiceNow
Published By:
Research Desk
Released:
Oct 08, 2021
Discover how you can delight employees with fewer IT incidents and faster IT service response times while predicting and preventing issues before they impact users or the business. The key is AI-Power...
Read more
how to keep your digital s up and running 24/7
Sponsored by:
ServiceNow
Published By:
Research Desk
Released:
Oct 08, 2021
Discover how you can delight employees with fewer IT incidents and faster IT service response times while predicting and preventing issues before they impact users or the business. The key is AI-Power...
Read more
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