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CCM 2025 – Para onde estamos indo?

CCM 2025 – Para onde estamos indo?

Quadient
Published by: Research Desk Released: Nov 09, 2021

A evolução de CCM para CXM se acelerou no ano passado. Hoje, há um consenso geral entre os fãs do setor de CCM de que chegamos a um ponto crítico com as plataformas modernas baseadas em nuvem, superando as implantações locais como as soluções de comunicação e experiência do cliente do futuro.

“Do Software aos Serviços” é uma série de white papers produzidos em associação com o analista de mercado Aspire que investiga como o Communications as a Service, ou CaaS, revolucionará fundamentalmente a indústria de CCM nos próximos anos.

Convidamos você a baixar esses dois white papers que esperamos que sejam úteis para você.

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