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contact center 2.0: the rise of collaborative contact centers
Sponsored by:
Ringcentral
Published By:
Research Desk
Released:
Mar 21, 2019
In this report from Altimeter, a Prophet Company, Brian Solis shares his insights on the transformation of contact centers in today’s digital workplace. Contact Center 1.0 was designed and deployed ...
Read more
forbes: the challenges of tomorrow’s cio
Sponsored by:
VMware
Published By:
Research Desk
Released:
Feb 26, 2019
Just because Fortune 500 companies weren't born digital doesn't mean they can't evolve their development and delivery operations to build the next generation of digital experiences. Doing so demands m...
Read more
getting ready for blockchain
Sponsored by:
DOMO
Published By:
Research Desk
Released:
Jan 22, 2019
Despite the buzz surrounding Blockchain, there is still an abundance of confusion on what exactly Blockchain is. These interviews with business leaders not afraid of cutting-edge technologies, shed li...
Read more
ai in action
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 15, 2019
"Get an in-depth look at how developers like you are using artificial intelligence (AI) to create the next generation of apps in the AI in Action Developer’s Guide. Explore three AI case studies—...
Read more
developer’s guide to building ai applications
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 15, 2019
Artificial intelligence (AI) is accelerating the digital transformation for every industry, with examples spanning manufacturing, retail, finance, healthcare and many others. At this rate, every indus...
Read more
leading the future of field service: connecting field service management to the internet o...
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 08, 2019
Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory man...
Read more
iot-driven industrial analytics: state of the market
Sponsored by:
Hitachi
Published By:
Research Desk
Released:
Jan 04, 2019
IoT-Driven Industrial Analytics: State of the Market: An IDC infobrief sponsored by Hitachi Vantara On behalf of Hitachi Vantara, IDC surveyed over 1,000 IT decision-makers in the U.S., the U.K., a...
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ten critical data management implications for your internet of things initiatives
Sponsored by:
Hitachi
Published By:
Research Desk
Released:
Jan 04, 2019
Internet of Things initiatives, architectures and technologies have many data-related implications. Data and analytics leaders can be best prepared to support their organization’s IoT investments by...
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iot in the enterprise: who’s doing it, what’s happening and what’s working?
Sponsored by:
Hitachi
Published By:
Research Desk
Released:
Jan 04, 2019
Whether in the mainstream media, the tech press, or in business circles, a lot has been made of the Internet of Things (IoT). But IoT is about a lot more than internet connectivity for far-flung machi...
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employing machine learning in a security environment: a data science-driven approach
Sponsored by:
LogRhythm
Published By:
Research Desk
Released:
Nov 14, 2018
No matter where you look in the security world today, you'll see the terms machine learning and artificial intelligence (AI). There's been a great deal of interest in machine learning and AI as securi...
Read more
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