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maximizing productivity in the contact center
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 15, 2023
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of…
Read more
next-gen cloud contact center for dummies
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 07, 2023
Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professional, knowledgeable, and…
Read more
2022-2023 cx decision-maker’s guide
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 07, 2023
CX performance, technology, investment and strategy, based on 184 interviews with US organizations and 1,000 US consumers. Includes NPS benchmarks, customers’ preferred communication channels, view on self-service vs live agent…
Read more
ready, set, transform: modernize your database on aws
Sponsored by:
Rackspace
Published By:
Research Desk
Released:
Oct 26, 2022
Even with digitization growing by the second, many businesses still rely on outdated, on-premises databases. With the rising costs of managing and maintaining physical infrastructure, these companies are missing out…
Read more
powering innovation on aws: a look at customer successes
Sponsored by:
Rackspace
Published By:
Research Desk
Released:
Oct 26, 2022
Cloud is the cornerstone of leading-edge innovations like these around the world. In fact, by 2025, cloud computing will be essential, serving as the driver that stimulates a wave of…
Read more
accelerate your journey to cloud native on aws
Sponsored by:
Rackspace
Published By:
Research Desk
Released:
Oct 26, 2022
It's never been a better time to accelerate your cloud native journey. AWS offers a wide range of products, services and tools that support a transition to cloud native —…
Read more
turn obsolescence into revenue with parts ecommerce
Sponsored by:
RevolutionParts
Published By:
Research Desk
Released:
Oct 06, 2022
Do you know what is causing obsolescence in your parts department? Want to learn how you can get rid of it in a lucrative way? Dead inventory can tie up…
Read more
five cloud security challenges your business can face head on – ebook ee
Sponsored by:
RackSpace
Published By:
Research Desk
Released:
Sep 22, 2022
The constant evolution of cyberthreats, and the race for more sophisticated tools to combat them, has resulted in a rapidly changing security landscape. Now more than ever, it’s critical to…
Read more
five best practices for cloud security – infographic
Sponsored by:
RackSpace
Published By:
Research Desk
Released:
Sep 22, 2022
Cloud security is a fundamentally new landscape for many organizations. While many cloud security principles remain the same as on-premises, the implementation is often very different. And when it comes…
Read more
is cyber security meeting today’s intensifying challenges? – whitepaper
Sponsored by:
RackSpace
Published By:
Research Desk
Released:
Sep 22, 2022
Cybersecurity has always been critical, but it’s taken on new urgency today. Cyberattacks have escalated in intensity and volume. At the same time, IT is experiencing the pressing challenges of…
Read more
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