Whitepaper Sponsored By - Ringcentral | DemandTalk

Maximizing Productivity in the Contact Center

maximizing productivity in the contact center

Published By: Research Desk Released: Sep 15, 2023

In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of…

Next-Gen Cloud Contact Center for dummies

next-gen cloud contact center for dummies

Published By: Research Desk Released: Sep 07, 2023

Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professional, knowledgeable, and…

2022-2023 CX Decision-Maker’s Guide

2022-2023 cx decision-maker’s guide

Published By: Research Desk Released: Sep 07, 2023

CX performance, technology, investment and strategy, based on 184 interviews with US organizations and 1,000 US consumers. Includes NPS benchmarks, customers’ preferred communication channels, view on self-service vs live agent…

Understanding the Real Cost of Your Business Communications System

understanding the real cost of your business communications system

Published By: Research Desk Released: Mar 05, 2021

When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process.…

RingCentral: Secure Cloud Communications and Collaboration

ringcentral: secure cloud communications and collaboration

Published By: Research Desk Released: Mar 05, 2021

In today’s world, security is a high priority for companies to protect their data. As a UCaaS provider, RingCentral understands the security implications of the cloud model. We make security…

The Shift to Cloud

the shift to cloud

Published By: Research Desk Released: Mar 05, 2021

As organizations evaluate an abundance of communications capabilities for their workplace collaboration strategies, it’s vital to consider the value of different approaches. In this report, we evaluate workplace collaboration, which…

The remote work playbook: Learn how to work from anywhere you want like a pro.

the remote work playbook: learn how to work from anywhere you want like a pro.

Published By: Research Desk Released: Mar 05, 2021

The average worker spends almost 27 minutes commuting each way. That’s about an hour a day—or five hours a week or almost 10 days a year—spent sitting in the car…

The Remote Work Playbook

the remote work playbook

Published By: Research Desk Released: Oct 30, 2020

The average worker spends almost 27 minutes commuting each way. That’s about an hour a day—or five hours a week or almost 10 days a year—spent sitting in the car…

RingCentral: Secure Cloud Communications and Collaboration

ringcentral: secure cloud communications and collaboration

Published By: Research Desk Released: Oct 30, 2020

Of the many questions companies have when considering a move to the cloud, security undoubtedly sits at the top of the list. In particular, the sensitive nature of business communication—with…

How the Combination of Message, Video, and Phone Will Reshape the Future of Work

how the combination of message, video, and phone will reshape the future of work

Published By: Research Desk Released: Oct 29, 2020

When Marissa Mayer, ex-Google wunderkind and computer science graduate from Stanford University, took the helm as president and CEO at Yahoo in 2012, she immediately made one sweeping change: recall…

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