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Sponsored By
ringcentral
Whitepapers
future-proof your workplace: simplifying workstreams with flexible communications – ...
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Oct 05, 2023
Seeking a replacement for your current communications tool? In need of a phone solution, messaging tool, video conferencing app, or perhaps all three? If your current communications infrastructure has become…
Read more
how unified communications can deliver certainty in times of crisis
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Oct 05, 2023
In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within the same teams.…
Read more
maximizing productivity in the contact center
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 15, 2023
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of…
Read more
next-gen cloud contact center for dummies
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 07, 2023
Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professional, knowledgeable, and…
Read more
2022-2023 cx decision-maker’s guide
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 07, 2023
CX performance, technology, investment and strategy, based on 184 interviews with US organizations and 1,000 US consumers. Includes NPS benchmarks, customers’ preferred communication channels, view on self-service vs live agent…
Read more
understanding the real cost of your business communications system
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Mar 05, 2021
When assessing the future of your business communications, making the decision to stick with an on-premises phone system versus moving your communications to the cloud can be a complex process.…
Read more
ringcentral: secure cloud communications and collaboration
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Mar 05, 2021
In today’s world, security is a high priority for companies to protect their data. As a UCaaS provider, RingCentral understands the security implications of the cloud model. We make security…
Read more
the shift to cloud
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Mar 05, 2021
As organizations evaluate an abundance of communications capabilities for their workplace collaboration strategies, it’s vital to consider the value of different approaches. In this report, we evaluate workplace collaboration, which…
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the remote work playbook: learn how to work from anywhere you want like a pro.
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Mar 05, 2021
The average worker spends almost 27 minutes commuting each way. That’s about an hour a day—or five hours a week or almost 10 days a year—spent sitting in the car…
Read more
the remote work playbook
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Oct 30, 2020
The average worker spends almost 27 minutes commuting each way. That’s about an hour a day—or five hours a week or almost 10 days a year—spent sitting in the car…
Read more
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