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CustomerExperience
CustomerExperience Whitepapers
the new b2b sales reality
Sponsored by:
ServiceSource
Published By:
Research Desk
Released:
Jul 15, 2020
A customer-centric selling experience has taken over. Not only is virtual sales engagement accepted by customers these days – it is expected. In just the past few years, time spent meeting virtually...
Read more
combatting supply chain issues with advanced analytics
Sponsored by:
Zebra
Published By:
Research Desk
Released:
Jul 06, 2020
The world’s most successful retailers share a key strength – an efficient, reliable, and flexible supply chain. Achieving this feat is remarkably challenging given rising consumer expectations, in...
Read more
from customer experience to enterprise experience: six leading practices to activate your ...
Sponsored by:
IBM
Published By:
Research Desk
Released:
Apr 12, 2020
Our analog and digital lives have blurred—and a company going through digital transformation faces intense pressure to get its customer experience (CX) right. Today’s brands need to stand for s...
Read more
oreilly report: communicating with your customers: the evolution of conversational
Sponsored by:
IBM
Published By:
Research Desk
Released:
Apr 12, 2020
Written by IBM's conversational AI experts, this report demonstrates the market opportunity for conversational AI and outlines the use cases that will enhance your customer service and drive value acr...
Read more
how zendesk use slack
Sponsored by:
Slack
Published By:
Research Desk
Released:
Mar 27, 2020
Zendesk’s customer service and engagement software helps more than 145,000 businesses deliver an exceptional customer experience. Headquartered in San Francisco, Zendesk operates worldwide, with oth...
Read more
step-by-step cdp-readiness
Sponsored by:
ARM
Published By:
Research Desk
Released:
Mar 20, 2020
As marketers realize the value of creating more personalized customer experiences without a lot of heavy lifting from IT, CDPs are enjoying tremendous growth. In our efforts to help leading busines...
Read more
digital transformation for professional services firms
Sponsored by:
FinancialForce
Published By:
Research Desk
Released:
Mar 16, 2020
The professional services industry is at an inflection point. Customers are more self-sufficient—and more in control—than ever before. When they pay for services, they expect those services to qui...
Read more
transit – automated fare collection modernization
Sponsored by:
UL
Published By:
Research Desk
Released:
Mar 11, 2020
For passengers, fare collection makes up only a small percentage of their travel time, but it signiÂcantly impacts their overall experience. As ride-sharing and other work to attract and maintain the...
Read more
take two technology roads to digital experience success
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Feb 26, 2020
After you’ve prioritized your digital interactions and assessed the business impacts of your digital investments, craft a roadmap that delivers both short-term wins and long-term benefits. See which...
Read more
3 smart ways to exceed your customers’ digital expectations
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Feb 26, 2020
Today, compelling digital experiences are commonplace for consumers. Because of this, brands must embrace technology and creativity to better compete—and connect with customers in meaningful ways. S...
Read more
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