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market study: state of generative ai
Sponsored by:
sprinklr
Published By:
Research Desk
Released:
May 03, 2024
Discover how Generative AI is redefining customer contact centers for unparalleled efficiency and personalization. 81% of contact center leaders believe Generative AI will significantly impact th...
Read more
how ais insurance doubled their transfer rate with a conversational outreach strategy
Sponsored by:
Drips
Published By:
Research Desk
Released:
Feb 09, 2024
Since 2014, AIS Insurance relied primarily on an outbound call center to engage quoted auto insurance customers. Then, they started seeing that fewer and fewer people were answering the phone. AIS’ ...
Read more
amplifying dei initiatives with dam
Sponsored by:
Acquia
Published By:
Research Desk
Released:
Jan 11, 2024
WHAT'S COVERED? How Digital Asset Management (DAM) solutions have enabled their brands to organize, distribute, and control their digital assets efficiently, protecting their brand image while enha...
Read more
success in the new era of wholesale distribution
Sponsored by:
SAP
Published By:
Research Desk
Released:
Oct 11, 2023
The wholesale distribution industry is being reshaped by several major trends that will impact the way midsize businesses operate. For example, distributors are tasked with building an eCommerce an...
Read more
driving growth for midsize wholesale distributors
Sponsored by:
SAP
Published By:
Research Desk
Released:
Oct 11, 2023
To better compete, midsize wholesale distributors are driving growth by evolving from a product-centric business model to one that seamlessly combines both products and value-added services. A priorit...
Read more
customer experience (cx): data-driven activation guide and category report
Sponsored by:
Inbox Insight
Published By:
Research Desk
Released:
Mar 01, 2023
Providing customers with a great experience has always been important, but in the current digital landscape it’s crucial – with 3 out of 4 (76%) customers claiming they’d switch to a competitor ...
Read more
the data-driven enterprise
Sponsored by:
Published By:
Research Desk
Released:
Jan 03, 2023
...
Read more
three key benefits organizations achieve by prioritizing end-user device improvements
Sponsored by:
Dell
Published By:
Research Desk
Released:
Aug 17, 2022
ESG recently completed a survey of 2,000 IT decision makers with a high level of knowledge and influence over their organizations’ end-user device environment. The survey asked respondents how often...
Read more
reinventing work in development teams how software teams use slack to stay productive an...
Sponsored by:
Slack
Published By:
Research Desk
Released:
Jun 28, 2022
Five themes dominate the new world of work What makes this a good time to consider Slack? Throughout 2020, we talked to business and IT leaders about how their world was changing and what comes next f...
Read more
where did the ‘human’ in human touch go?
Sponsored by:
Sigma
Published By:
Research Desk
Released:
Jun 27, 2022
To thrive, every company must become an empathetic, human-centred organisation. Data, strategy, product, talent, will all have little impact if businesses, at their core, are not led and driven by ...
Read more
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