Many enterprises are unable to capture and fully utilise the vast amounts of voice, video, and structured/unstructured data that flows through an organisation daily, preventing them from tapping into valuable insights that could help optimise CX, improve sales performance, enhance compliance, and drive process efficiencies through automation.
- Data is often siloed and locked away in legacy and propriety systems.
- Organisations lack real-time access to and control of high-quality, ‘AI ready’ data – particularly audio data.
- Closed ecosystems are preventing use of best-of-breed applications and stifling agile innovation.
As data grows exponentially across enterprises and as the capture of AI-driven conversational data becomes more broadly focused, organisations should ensure they have the correct foundations in place to maximise the benefits of their voice, AI and speech analytics strategy.