IBM commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study for 2021 to examine the potential return on investment customers may realize by deploying IBM Support Services to maintain their hybrid IT infrastructures located on or off premises – (including data centers, private clouds, public clouds, connected devices and more) with orchestration among the various platforms .
As an enterprise adopts new technologies, the IT support model and the complexity of managing so many support vendors grows exponentially.
According to Forrester, streamlining your IT support with IBM can help accelerate cloud adoption, streamline hardware and software maintenance, increase business flexibility and reduced costs.