Today, nearly every business depends in some way on digital technology and connectivity in order to operate. Digital transformation has led to fundamental change in the way business is done.
It has taken a pandemic to remind us that risks too can undergo transformation. They change shape, arrive on new hosts and manifest in unexpected ways. The pandemic has opened our eyes to the breadth and depth of the possibilities that operational resilience programs must cover.
Some risks, including those that accompany a wide-spread public health crisis, will always be beyond a business’ ability to control, transfer, mitigate or prevent, but businesses can implement programs that greatly if not completely reduce the impact of even the most challenging risk events and thereby ensure their ability to continue to operate, come what may.
Businesses must be aware and prepared to meet the new challenges. This paper offers insights and guidance for the journey toward a new operational resilience.