Engaging with customers provides immense value. CX leaders need to understand what’s required operationally to ensure customer service and support interactions are successful, with value delivered to the customer.
Read this overview of a recent high-value webinar to learn:
- What customer service strategies can define both customer engagement goals and outcomes
- How to use empathy as a strategy for delivering the best customer experience
- The value exchange provided through customer interactions and its benefits
- Customer experience’s larger impact on businesses and society