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creating and managing superior customer experiences
Sponsored by:
OpenText
Published By:
Research Desk
Released:
Nov 14, 2018
What's the big deal about customer experience? Companies that excel at it grow revenues 4-8% above the market. And a superior experience turns customers into promoters, with a lifetime value of six to...
Read more
delivering the continuous, connected customer journey
Sponsored by:
OpenText
Published By:
Research Desk
Released:
Nov 14, 2018
These days, CX can be summed up in one wordhyper-connected. Technologies and IoT are enabling customers to have omni-channel digital interactions with the worldanytime, anywhere. But regardless of the...
Read more
amplify word-of-mouth engagement with online community
Sponsored by:
Personify Community
Published By:
Research Desk
Released:
Nov 14, 2018
In fact, according to Pew research, the population of millennials (ages 19-35) has surpassed that of the boomers (ages 52-70) to become the largest demographic in the US. And millennial communication ...
Read more
econsultancy trends tech and the impact of data in media and entertainment
Sponsored by:
Econsultancy
Published By:
Research Desk
Released:
Nov 14, 2018
In the Impacts of Digital on the Media and Entertainment Sector report by Adobe and Econsultancy, find out the latest trends, best practices, and priorities for executives in the media and entertainme...
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art of integration
Sponsored by:
Adobe Systems Incorporate...
Published By:
Research Desk
Released:
Nov 14, 2018
Blend online and offline data to create a vibrant marketing world. Learn how to deliver uniquely experiences customers expect and to delight them with the ones they didn't see coming....
Read more
email comes of age
Sponsored by:
Adobe Systems Incorporate...
Published By:
Research Desk
Released:
Nov 14, 2018
Download our Email Comes of Age guide so you can make every conversation engaging including awkward ones. You'll learn how to transition from pushing products to pushing the customer's needs first ...
Read more
harvard business review report
Sponsored by:
Cisco
Published By:
Research Desk
Released:
Nov 14, 2018
Harvard Business Review Analytic Services (HBRAS) surveyed more than 300 worldwide executives about attitudes on collaboration revealing teams are paramount to business success. The Cisco sponsored re...
Read more
how to calculate the roi of customer nurturing
Sponsored by:
Adobe Systems Incorporate...
Published By:
Research Desk
Released:
Nov 14, 2018
Measuring your customer nurturing efforts is critical to your success. But many marketers need guidance on how to move away from traditional vanity metrics and toward metrics that help them tie their ...
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2016 roi report a small investment that pays big
Sponsored by:
ovum
Published By:
Research Desk
Released:
Nov 14, 2018
In 2015, Pluralsight partnered with CEB, Inc. for an independent survey to evaluate the effectiveness of its training. Nearly 2,000 people participated. Key findings include: The cost of one Pluralsi...
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the power of a b testing
Sponsored by:
RSA
Published By:
Research Desk
Released:
Nov 14, 2018
The impact of social media transcends almost every aspect of our daily liveswork, politics, breaking news, and more. Today, it's almost universally usedby consumers and brandsand is one of the m...
Read more
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