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Dropzone AI Cybersecurity Funding Reaches USD 16.85M
Salesforce’s Einstein Copilot is Now Available with More Features
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path to personalization: the 9 keys to driving stronger relationships—one customer at a ...
Sponsored by:
Sitecore
Published By:
Research Desk
Released:
May 31, 2019
Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. A...
Read more
personality matters – 4 ways to improve business outcomes in the contact center
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
In the experience economy, every interaction with your customers matters. Do you have technology in place to connect customers with employees in a way that improves every experience? Are you ready to ...
Read more
5 things to consider before you invest in predictive behavioral routing drive success for ...
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
Instead of looking to do more with less – a traditional cost-saving tactic within enterprise contact centers – successful leads are doing more with more to achieve desired business results. By ...
Read more
four ways to win over any customer creating great connections with the power of personalit...
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
When you know your customer’s personality you’ve got power. NASA-proven research shows that the most consistent and reliable way people communicate their personality is through language. Our...
Read more
a 3-step approach for shifting your contact center into high gear
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization,...
Read more
opentext trading grid analytics
Sponsored by:
Opentext
Published By:
Research Desk
Released:
May 27, 2019
Gain insights that lead to action—through historical, current and predictive supply chain metrics....
Read more
opentext b2b managed services
Sponsored by:
Opentext
Published By:
Research Desk
Released:
May 27, 2019
Day-to-day management of your B2B integration environment to optimize supply chain operations and improve customer service....
Read more
how many hours did you bill last year??
Sponsored by:
connectwise
Published By:
Research Desk
Released:
May 23, 2019
Before you can calculate how much it costs you to perform one hour of service, you must first calculate your total annual billable hours. In other words, you want to account for the number of service ...
Read more
where’s your business blind spot?
Sponsored by:
Oracle
Published By:
Research Desk
Released:
May 23, 2019
In business, as in anything else, you can’t fix what you can’t see. Small business owners need a field of vision that encompasses every facet of operations, without distracting them with unnecess...
Read more
measuring professional services business
Sponsored by:
Oracle
Published By:
Research Desk
Released:
May 23, 2019
When it comes to managing a services business, few topics generate as much interest—and controversy—as the topic of Metrics. Whether the question is what to measure or how to measure it, it can be...
Read more
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