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how sprint builds trust with customers using khoros messenger
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Released:
Feb 09, 2021
Although Sprint was already known for excellent customer care, the brand felt constricted by an old-fashioned phone support model and wanted to find a way to balance timely support with…
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3 secrets to exceeding customer experience expectations
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Released:
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Feb 09, 2021
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how microsoft shifted from support to true engagement with khoros communities
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Released:
Feb 09, 2021
Though technology giant Microsoft offered general support on their website and by phone, they wanted to evolve their customer support strategy to not only help customers with products, but to…
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crowdsourcing customers: using social validation to acquire and delight more customers
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Released:
Feb 09, 2021
Gaining the attention and earning the trust of audiences has always been rocky for marketers, but nowadays, it’s a massive uphill battle. In our ebook, Crowdsourcing Customers: Using Social Validation…
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building next-level customer engagement with messaging & chat
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Published By:
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Released:
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With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated…
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Published By:
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Released:
Feb 09, 2021
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the social marketer’s guide to a difficult economy
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Published By:
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Released:
Feb 09, 2021
When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You…
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Published By:
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Released:
Feb 09, 2021
The top 10 digital channels and how to use them Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing…
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smart social report
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Published By:
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Feb 09, 2021
Last year, we brought back the Smart Social Series to discover how events like COVID-19, #BlackLivesMatter protests, and a global recession impacted the social media landscape. Now, we're back with…
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