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Customer Experience
Customer Experience Whitepapers
a 3-step approach for shifting your contact center into high gear
Sponsored by:
Nice
Published By:
Research Desk
Released:
May 30, 2019
The latest research from Forrester’s U.S Customer Experience Index 2017, indicates that customer experience is suffering. While contact centers are hugely valuable components of any organization,...
Read more
the importance of having a user friendly workflow
Sponsored by:
kyocera
Published By:
Research Desk
Released:
May 16, 2019
Digital Transformation is tightly bound to a better customer experience. Did you know the customer experience goes beyond customer interactions? It’s about how well we interact with technology. Lear...
Read more
top 10 ways smbs are creating value with esignatures
Sponsored by:
docusign
Published By:
Research Desk
Released:
May 10, 2019
Have you considered how many documents you have to sign to keep the business moving? Sales contracts and customer forms, vendor and supplier agreements, non-disclosure forms, and documents of every...
Read more
3 customer experience mistakes you’ll never make again
Sponsored by:
Serenova
Published By:
Research Desk
Released:
Feb 19, 2019
The writing is on the wall: Handle Customer Experience (CX) well and your business stands to gain. However, fail to manage CX just right and you can severely hurt your reputation and bottom line. Here...
Read more
2019 contact center trends you need to know
Sponsored by:
Serenova
Published By:
Research Desk
Released:
Feb 19, 2019
Keeping your finger on the pulse of industry trends is how you identify opportunities to gain an advantage in your contact center. Finding the time to collect and analyze all the necessary information...
Read more
quality management and your cloud contact center
Sponsored by:
Serenova
Published By:
Research Desk
Released:
Feb 19, 2019
Your contact center needs to work hard to stand out and positively impact customer retention and satisfaction. A typical business only hears from 4% of its unhappy customers – and 91% of them say t...
Read more
the future banking ecosystem: evolution and innovation in the digital era
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 15, 2019
For financial services organizations, success in the coming decade depends on how well they transform “business as usual” with technology to create new value, becoming indispensable partners in in...
Read more
7 tried and tested conversion strategies for auto retailers
Sponsored by:
TrustPilot
Published By:
Research Desk
Released:
Jan 14, 2019
Converting visitors into buyers is always a top priority. Unfortunately, boosting conversion rates is easier said than done with shopping cart abandonment running rampant. Leaving many online auto ...
Read more
5 daunting sales and marketing gaps and how to overcome them
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 08, 2019
Learn about the five gaps that could be costing you time, customers and profit in this digital eBook. Discover how to close those gaps and transform your people, process and technology to better serv...
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digital transformation in sales: evolving the art of customer engagement
Sponsored by:
Microsoft
Published By:
Research Desk
Released:
Jan 08, 2019
Evolve the art of customer engagement Sales organizations are undergoing a paradigm shift, driven by digital transformation, to deliver meaningful customer engagement.??Advance beyond agent product...
Read more
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