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Customer Experience Whitepapers
forrester – cios need to take the lead on ai for transformational outcomes across th...
Sponsored by:
Forrester
Published By:
Research Desk
Released:
Jan 04, 2019
Artificial Intelligence (AI) is helping deliver revenue growth with better customer experiences, increasing innovation, and improving operational effectiveness. However, most firms are just getting st...
Read more
6 tips for building a thriving help center
Sponsored by:
Zendesk
Published By:
Research Desk
Released:
Jan 04, 2019
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customer...
Read more
the business impact of investing in experience
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Jan 03, 2019
Customer experience has quickly moved from competitive differentiator to business imperative. In a world where the answer to almost any question is at our fingertips, where AI is becoming a part of ev...
Read more
idc — business value of aem assets demand gen creative
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Jan 03, 2019
Thank you for reading our latest industry content. Learn more about how consistent distribution and management of your digital marketing can improve your organization's workflow. With the help of Adob...
Read more
the marketer’s guide to articulating dam return on investment
Sponsored by:
Adobe
Published By:
Research Desk
Released:
Jan 03, 2019
Digital asset management is the foundation for orchestrating unique customer experiences across channels. It’s time to rethink the strategic value for marketing. The growing demand for personaliz...
Read more
mastering product experience in saas
Sponsored by:
Aptrinsic
Published By:
Research Desk
Released:
Jan 02, 2019
Building a great SaaS product is hard. Getting people to try your product is even harder. But the ultimate challenge is to ensure that customers not only try, but keep using your product over time. ...
Read more
metrics that matter: 11 reports that translate cx data to program investment
Sponsored by:
SMG
Published By:
Research Desk
Released:
Jan 02, 2019
To help you bridge the gap between the nitty-gritty and the need-to-know, we've broken down 11 reports guaranteed to help you secure organizational buy-in by answering 3 key questions: Where do w...
Read more
7 keys to launching a successful customer experience program
Sponsored by:
SMG
Published By:
Research Desk
Released:
Jan 02, 2019
Making an investment is one thing — making sure it pays off is another. For many, a new CX program can seem like a daunting task, whether you’re launching your first or hitting refresh. We know be...
Read more
commerce: it’s always personal “how context-driven content fuels sales growth̶...
Sponsored by:
Sitecore
Published By:
Research Desk
Released:
Dec 14, 2018
How context-driven content fuels sales growth What were once communications channels are now becoming commerce channels, with consumers making purchases on their TVs, on Twitter, and by text message. ...
Read more
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